Account Manager

Overwatch Mission Critical

15h•Hybrid

About The Position

Overwatch is a service-disabled Veteran-owned small business (SDVOB) certified through the national veterans business development council (NVBDC), offering construction professional services, talent acquisition, and general contractor for the mission-critical infrastructure industry. Our mission is the construction and management of state-of-the-art data centers with the precision and reliability this industry demands. From high-end engineers to seasoned professionals, we deploy the people you need to get your data center off the ground. At Overwatch, it's more than a job. It's purpose. The Overwatch Sales Director for Data Center Professional Services and Construction is a key position within the company's revenue growth strategy. This role is responsible for managing strategic client relationships in the data center industry, with a focus on offering professional services and construction solutions. The Overwatch Sales Director must possess a deep understanding of data center operations, construction practices, and project management to effectively address the unique needs of data center operators and clients.

Requirements

Bachelor's degree in business administration, marketing, civil engineering, construction management, or a related field.
Proven experience in strategic account management within the data center industry, specifically focusing on professional services and construction solutions.
In-depth knowledge of data center operations, construction processes, and project management.
Strong networking, communication, and presentation skills.
Exceptional project management and organizational abilities.
Ability to analyze market trends and make data-driven decisions.
Willingness to travel to meet with clients, attend industry events, and oversee construction projects.

Nice To Haves

An MBA may be advantageous.

Responsibilities

Develop and nurture strong relationships with key decision-makers and stakeholders in the data center industry, including data center operators, technology companies, and real estate developers.
Serve as the primary point of contact for clients, ensuring exceptional customer service and communication throughout all stages of the project lifecycle.
Identify and pursue new business opportunities within the data center professional services and construction sectors.
Collaborate with the marketing team to create targeted strategies and marketing campaigns to attract potential clients and expand market share.
Develop comprehensive account plans for key clients, outlining growth objectives, project pipelines, and strategies to secure new projects and professional service contracts.
Work closely with internal teams, including architects, engineers, project managers, and construction personnel, to ensure seamless project execution and client satisfaction.
Stay updated with the latest trends, advancements, and best practices in data center operations, construction, and professional services.
Conduct market analysis and competitive research to identify areas for expansion and potential areas of differentiation.
Collaborate with technical teams to create compelling project proposals that highlight the company's expertise and capabilities in delivering data center professional services and construction solutions.
Participate in contract negotiations, ensuring favorable terms for both the client and the company.
Address client concerns or issues promptly and professionally, working with internal teams to resolve any challenges that may arise during project execution.
Monitor key performance indicators (KPIs) for strategic accounts and assess project performance against established objectives.
Provide regular reports to management, offering insights into account performance and areas for improvement.