Account Manager

Mohawk Global Logistics Corp•Village of North Syracuse, NY

About The Position

Mohawk Global is currently seeking an Account Manager to support the Domestic Transportation team and manage specific high-volume account(s). The Account Manager will report to the Director of Domestic Services and must have a minimum of 2-3 years of experience working in account management or high-level customer support role.

Requirements

2-3 years of demonstrated account management, or other relevant experience, in the Domestic 3PL industry required
Strong knowledge of Domestic supply chain management, FTL, LTL, IMDL, and expedited services required
Demonstrated ability to effectively communicate, present, and influence at all levels of the organization
Experience delivering client-focused solutions based on client needs
Proven ability to manage multiple projects at a time while paying strict attention to detail and accuracy
Excellent listening, negotiation, and presentation skills
Excellent written and verbal communication skills
Ability to think strategically and demonstrate strong problem solving capabilities
Must understand impact of revenue on P&L statements
Possess understanding of business principles and language, including fundamentals of finance and profitability, and apply this knowledge to achieve results and to increase Mohawk’s performance and profitability
Ability to travel as needed

Nice To Haves

Bachelor’s degree in supply chain management, Logistics, Business Administration or similar discipline preferred

Responsibilities

Operate as lead point of contact for strategic matters specific to assigned client(s)
Build and maintain strong, lasting client relationships
Develop a trusted advisor relationship with assigned account(s), client stakeholders, and executive sponsors
Ensure timely and successful delivery of Mohawk’s solutions according to client needs and objectives, including KPI development and delivery to client(s)
Develop and revise SOPs for each assigned client as appropriate and subsequently communicate SOPs and/or changes both internally and externally as necessary
Ensure SOP compliance among stakeholders both internally and with assigned clients
Clearly and regularly, communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Assist with high priority requests, bids, and exception management
Conduct regular analysis of pricing to ensure its alignment with service requirements and market conditions (All domestic modes)
Work with Mohawk’s accounting team to ensure receivables are within agreed terms for assigned clients
Provide leadership and guide teams in distribution of work for assigned accounts
Apply consultative selling and effective negotiation techniques to secure, grow and maintain profitable business within assigned client base
Uncover new opportunities with assigned client(s)
Conduct regular, in-person meetings with assigned client(s)
Identify all buying influences within assigned client(s)
Identify and understand each client’s needs and develop profitable solutions to meet those needs.
Demonstrate a complete understanding of Mohawk’s client(s) strengths, weaknesses, opportunities, and threats.
Stay abreast of industry changes, trends, and market changes that may impact Mohawk’s client base.
Achieve designated net revenue goals and growth targets with assigned client(s)
Strive for “best in class” performance by consistently exceeding standards and achieving extraordinary results