Account Manager

Open Influence•New York, NY

2h•$80,000 - $100,000•Hybrid

About The Position

Open Influence is a global, award-winning creator marketing company that provides premium, end-to-end creator marketing solutions. Since 2013, the company has been pioneering the creator economy, executing social-first strategies for over 1,500 top brands including Uber, Subaru, Coca-Cola, AT&T, Disney, Under Armour, Google, Puma, P&G, Hyundai, Unilever, SoFi, Universal Studios, and Facebook. Open Influence operates as a platform-agnostic and talent-agnostic partner, connecting brands with appropriate creators on the right channels to drive measurable impact and business growth. The company utilizes a proprietary platform that features the industry’s largest collection of influencer data, leveraging machine learning and image recognition to analyze more than 500 million pieces of content. Additionally, its suite of workflow management tools simplifies progress tracking and communication management. Success in this role requires a creative “free-range” mindset, combined with strong project management skills and meticulous attention to detail. The company culture is characterized by a passion for culture and a commitment to delivering meaningful results for clients, emphasizing a “work smarter, play better” approach. Management maintains an “open door” policy, fostering safe and inclusive spaces for connection, sharing, and strategizing. The team celebrates successes, supports each other through challenges, and is committed to continuous learning, growth, and improvement. As an Account Manager at Open Influence, your mission is to facilitate meaningful partnerships between brands and creators. You will be responsible for delivering superior client service for various Open Influence clients, utilizing your deep understanding of influencer marketing strategy to lead the execution of influencer campaigns from kickoff to reporting. You will serve as a liaison between internal departments, brands, and influencers to ensure successful campaign strategy execution, manage talent fulfillment of campaign deliverables, and analyze campaign KPIs to optimize based on key learnings.

Requirements

Minimum 3-4 years relevant client-facing, agency experience
Experience in building and optimizing digital and social media plans, particularly focused on influencer marketing
A deep understanding of social media platforms, especially Instagram, YouTube, and TikTok
Must be extremely detail oriented with the ability to handle multiple projects, prioritize work assignments, meet deadlines, and work independently in a fast-paced environment
Ability to handle a high volume of email communications on a daily basis
Exceptional communication and organizational skills

Responsibilities

Responsible for managing and executing post-sale influencer campaigns for revenue of $1M-3M per year
Serve as the day-to-day point of contact for key clients, while mentoring, educating, and developing strategies to meet brand business objectives
Manage high volume and fast paced email communications with influencers, from the initial sourcing and negotiations, guiding the creative development of content, and ensuring roll out aligns with the campaign goals and KPIs
Address daily client needs and requests related to the campaign, or other ancillary asks, in a timely strategy-oriented manner
Identify trends and develop performance insights, resulting in meaningful recommendations and strategies.
Actively counseling clients by providing strategic market feedback and participating in product development with the Open Influence team
Support with pre-sale planning, working closely with cross-functional teams (sales and creative) to ensure strategy aligns with client goals