Account Manager

RNR Tire Express•Midland, TX

10h•Onsite

About The Position

RNR Tire Express is a national franchise retailer that provides safe, quality tires and wheels with affordable payment options. The company has built a culture around “SERVING our customer and not just providing them customer service”, supporting and empowering employees with excellent training and tools. RNR Tire Express started as a family business over 20 years ago in Tampa, Florida, and has grown to over 160 stores across 26 states, maintaining a core value of FAMILY. The company values a healthy work/life balance, offering flexible schedules and being closed every Sunday. They also offer a competitive hourly pay and commission structure. The Account Manager is responsible for contacting customers whose Rental Agreements have expired and working with them to maintain their account, focusing on re-selling the Rental Agreement and educating the customer.

Requirements

Previous experience with customer service, account management, and collections.
Excellent communication skills – listening, understanding, and responding.
Detail oriented.
High school diploma or equivalent.
Ability to read and interpret rental agreements.
Ability to speak professionally and effectively to customers.
Ability to calculate figures and amounts such as late fees, discounts, and percentages.
Ability to apply understanding to carry out instructions furnished in written or oral form.
Knowledge of industry standard software.
Must be proactive in managing accounts by remaining aware of individual customer pay schedule.
Must work with an appropriate level of autonomy to develop plans to keep delinquent accounts on track.
Must possess a valid driver license and have a clean driving record.

Responsibilities

Oversees verification process for all new potential customers.
Presents rental agreement to customers, ensuring they are aware of agreement details.
Handling payments via cash, credit/debit card, money order, etc.
Continually answering and making outbound calls to customers that are delinquent on their bill while pursuing past due accounts persistently with a friendly and professional demeanor.
Navigating customer references to find a means of re-establishing communication with customers.
Occasionally handle field collections and de-installations.
Identifies opportunities to recapture past due business on customers returning merchandise.
Maintains working knowledge of company POS system and how customer histories are tracked.
Maintains clean and stocked work-area.
Other duties as assigned.