Account Manager

Health Plans Inc

13h•Hybrid

About The Position

HPI is a respected industry leader with over 44 years of experience, known for innovation and adaptability. As a third-party administrator, HPI offers a suite of health and benefit solutions to employers, aiming to make a real difference for employers and employees nationwide. The company fosters a supportive and inclusive work environment, investing in team growth and well-being to ensure exceptional service. The Account Manager (AM) is responsible for coordinating and managing the plan implementation for new clients, as well as managing the overall servicing of account issues for existing clients. For new clients, the AM will coordinate the plan implementation by producing educational materials, conducting benefit meetings, designing, and communicating plan design. As the primary contact for the group representatives and brokers, the AM collaborates closely with internal staff to communicate service issues; coordinate plan building design; resolves claim payment issues; provides general account service; and provides support to Sales Manager/Director. The AM position requires significant travel as he/she conducts service meetings with each client.

Requirements

Bachelor’s Degree or equivalent experience.
Three to five years’ experience in client services, preferably in the healthcare industry.
Effective communicator across all levels.
Proven ability to prioritize, multitask, and meet deadlines.
Detail-oriented, analytical, and proactive with follow-through.
Able to work independently and collaboratively.
Understands system interactions and maintains confidentiality.
Proficient in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.

Responsibilities

Coordinate the implementation of new groups and overall servicing of account issues for existing clients and brokers.
Conduct benefit meetings, producing educational materials, resolving claims/service issues.
Communicate with internal staff on any plan design changes, renewal changes, or other relevant information to ensure the plan runs smoothly for each client.
Develop all employee/employer materials.
Prepare reports requested by employers/brokers. Assist clients/brokers with analysis of reports.
Notify and assist clients/brokers with compliance and reporting requirements with respect to benefit plans federal mandates etc.