Account Manager

Van Meter•Eau Claire, WI

About The Position

The Account Manager directly manages customer relationships and serves as a liaison between the business and its customers. The role focuses on establishing and growing customer relationships and coordinating sales. The Account Manager makes daily personal visits to customer locations to demonstrate products, discuss projects, and maintain personal and professional relationships. The role also represents and promotes the company culture, its 5 P’s, and its purpose of creating lasting value for those it serves. The Account Manager supports existing customers by providing solutions, managing projects, and sharing product or service information, while also identifying new business opportunities and establishing new customer relationships. The position involves developing strategic selling approaches for individual customers, analyzing buying patterns, and coordinating with Inside Sales Representatives and Technicians to keep account activities and literature current. The Account Manager is also expected to build technical knowledge of new and changing industry developments. The job requires five years of sales experience, at least a two-year degree or equivalent experience, demonstrated leadership experience, and proficiency in Microsoft Office. A four-year degree is preferred, as is electrical product knowledge. The role requires approximately 15% travel for training and customer support. Compensation decisions consider factors including education, skills, work experience, training, and business and organizational needs.

Requirements

Five years of sales experience.
Minimum of a two-year degree or equivalent experience.
Demonstrated leadership experience.
Proficiency in Microsoft Office.
Ability to travel approximately 15% for training and support of customer needs.
Excellent customer service orientation.
Ability to negotiate effectively at a high level and build strong relationships with customers, vendors, and suppliers.
Ability to build strong relationships with the internal sales force and assist, guide, and mentor when needed.
Excellent written, oral, and listening communication skills.
Driven, with a strong desire to learn and succeed in the position.
Ability to see the big picture when developing goals and strategies for the overall business.
Strong problem-solving and decision-making ability.
Ability to prioritize and manage multiple priorities.
Ability to learn, grow, and adapt to change.
Ability to work independently and in a team environment.
Strong work ethic and positive attitude.
Willingness to give and receive constructive feedback.
Solid business acumen.
Self-motivated, with a strong desire to take initiative.
Dependability.
Drive for continuous improvement.

Nice To Haves

Four-year degree.
Electrical product knowledge.

Responsibilities

Build and maintain excellent customer relationships.
Provide excellent service to existing customers by offering solutions, managing projects, and providing information about products or services.
Identify new business opportunities and establish new customer relationships.
Review business transaction reports, sales reports, expense reports, and promotional letters for assigned accounts.
Develop strategic selling strategies for individual customers and track and analyze buying patterns.
Work closely with Inside Sales Representatives and Technicians to keep account activities and literature up to date.
Develop technical knowledge of new and changing industry developments.
Visit customer locations daily to demonstrate products, discuss projects, and maintain personal and professional relationships.
Promote the company culture, its 5 P’s, and its purpose through activities and actions.
Travel approximately 15% for training and to support customer needs.
Perform other duties as required.