Account Manager

Strattec Security Corp.•Auburn Hills, MI

20h

About The Position

The Account Manager manages and grows key customer relationships, oversees commercial activities, supports customer satisfaction, and drives revenue growth through strategic account management and coordination with internal teams. The role serves as the primary point of contact for assigned automotive accounts and works with engineering, finance, and operations to support customer programs and internal initiatives. It also handles quotations and pricing, production contracts and documentation, prototype orders, forecasts and account reporting, order processing and delivery monitoring, and customer records.

Requirements

3–5 years of experience in account management, preferably within the automotive industry.
An equivalent combination of education and experience will be considered.

Nice To Haves

Bachelor’s degree in Business, Marketing, Engineering, or a related field.

Responsibilities

Serve as the primary point of contact for assigned automotive accounts, fostering strong relationships and ensuring customer needs are met.
Lead the preparation and submission of quotations, manage pricing files, and align pricing with customer expectations and internal profitability goals.
Review production contracts, resolve discrepancies, and ensure proper documentation and record retention.
Oversee customer prototype orders, including engineering design and development, invoicing, and delivery tracking.
Contribute to sales forecasts, acquisition plans, and reporting activities such as strategic account reviews and board-level presentations.
Use customer engineering change control systems to access and manage engineering change orders.
Coordinate order processing and monitor delivery status to ensure timely fulfillment.
Support recovery of past-due balances through proactive communication and collaboration with finance teams.
Work with engineering, finance, and operations teams to support customer programs and internal initiatives.
Prepare materials for customer and internal meetings, lead discussions, and follow up on action items.
Maintain accurate customer records in systems such as AS400 and Future III, including shipping information and pricing.
Provide administrative support for service channels as needed.