Account Manager - P&C Healthcare Organizations

Alliant Insurance Services•Houston, TX

12d•Remote

About The Position

The Account Manager provides customer service and overall service for assigned customers and/or policies. The role solicits new business on existing accounts and supports Producer-led new business efforts. It also manages renewal and marketing activities, policy and coverage reviews, client accounting inquiries, and claims communications, while providing technical guidance to staff and maintaining accurate agency management system data.

Requirements

Associate's degree or an equivalent combination of education and experience.
Six or more years of related work experience.
Valid insurance license.
Must continue to meet continuing education requirements for license renewal.
Proficiency in Microsoft Office Suite.
Excellent verbal and written communication skills.
Excellent customer service skills, including telephone and listening skills.
Good leadership, problem-solving, and time-management skills.
Ability to work within a team and foster teamwork.

Responsibilities

Support the Producer in developing new business opportunities for existing clients and prospects.
Initiate renewals for existing clients and discuss and create renewal strategies with the Producer.
Analyze and compare current exposures, and develop renewal or new business specifications for marketing.
Conduct marketing, negotiate rates, and review quotes and coverages for competitiveness and accuracy.
Review and summarize marketing results and prepare proposals.
Finalize proposals and presentations in coordination with the Producer.
Bind insurance coverage and prepare binders and/or delegate certificate issuance.
Review policies for accuracy and review contracts.
Prepare summaries and/or schedules of coverage for clients.
Review client accounting history, respond to accounting inquiries, correct discrepancies, and contact clients regarding receivable collections.
Participate in the claims process as directed by management, including claim submission, follow-up, and communication.
Provide technical guidance to staff assisting with client needs or procedural issues.
Notify brokers of pertinent information related to client retention.
Meet with clients as needed or directed by the Producer.
Collect fees and reconcile and resolve outstanding balances within 90 days of the invoicing date.
Comply with agency management system data standards and data integrity requirements by entering and maintaining complete and accurate information.
Perform other duties as assigned.