Account Manager

ENERGY worldnet • Decatur, TX

8d • $68,000 - $75,000 • Hybrid

About The Position

At Energy Worldnet (EWN), we deliver innovative technology solutions that empower our clients and support the future of the energy industry. Our SaaS platform helps organizations operate more safely, efficiently, and compliantly. We are seeking an experienced and customer-focused Account Manager to independently manage complex client relationships, understand customer business objectives, and develop account strategies that support retention, product adoption, and long-term success. This role is ideal for someone who enjoys building trusted client relationships, solving complex problems, identifying opportunities to improve customer outcomes, and collaborating across teams to deliver value. As a senior member of the Account Management team, you'll also provide guidance and support to less-experienced Account Managers and help strengthen consistent service delivery across the team. If you're passionate about building strong customer partnerships and helping clients maximize the value of the solutions they use, we'd love to hear from you! Please note: We do not support employment visa sponsorship (e.g., H-1B visa).

Requirements

• High School Diploma or equivalent
• 3+ years of experience in account management, customer success, client service, customer support, or a related customer-facing role
• Experience independently managing or supporting client relationships, account questions, or customer success activities
• Experience providing guidance, coaching, or support to team members
• Advanced computer and technology proficiency
• Strong client relationship management and customer service skills
• Ability to research and evaluate customer needs and recommend practical solutions
• Strong critical-thinking and problem-solving skills
• Ability to independently assess and resolve complex customer situations using sound judgment
• Ability to manage multiple client priorities while supporting customer satisfaction and retention
• Strong verbal and written communication skills with the ability to navigate complex client interactions professionally and confidently
• Strong collaboration skills with the ability to partner effectively across teams

Nice To Haves

• Bachelor’s degree in a related field
• Previous experience in sales, customer success, or strategic account support
• Experience using CRM, account management, customer service, or other business system platforms
• Experience supporting customer onboarding, implementation, or complex account service needs
• Experience working in a SaaS business model
• Experience in the oil, gas, or energy industry

Responsibilities

• Independently manage a portfolio of complex customer accounts, evaluating business objectives, identifying risks, and developing strategies that support retention, product adoption, and long-term account success
• Build and maintain strong client relationships while serving as a trusted resource for account needs, questions, and ongoing business objectives
• Analyze customer needs, business challenges, and operational requirements to recommend solutions that improve customer outcomes and maximize account value
• Partner with cross-functional teams to develop and execute account plans that support customer retention, onboarding success, product adoption, and ongoing business objectives
• Evaluate complex customer situations, assess potential business impacts, and determine appropriate resolution strategies that balance customer needs and company objectives
• Proactively identify trends, risks, and growth opportunities within assigned accounts and provide recommendations that support customer retention and business performance
• Apply advanced knowledge of EWN products, services, systems, and the E3 Platform to provide practical recommendations and solutions to customers
• Collaborate with Implementation and other internal teams to resolve customer challenges and support account continuity and success
• Manage multiple client priorities while maintaining strong communication, follow-through, and customer satisfaction
• Provide guidance, coaching, and support to Account Manager I and II team members by sharing account management practices, platform knowledge, and client service strategies
• Participate in onsite planning sessions, team meetings, project discussions, reviews, training activities, and collaborative working sessions
• Perform other related job functions as assigned

Benefits

• Medical, Dental, and Vision plans — EWN covers upfront costs for employees and eligible dependent children
• Voluntary benefits (life insurance, short-term disability, etc.)
• Retirement plan with company match (up to 4%)
• Flexible Spending Accounts (Health & Dependent Care)
• Health Reimbursement Account (HRA)
• Employer-paid Life and AD&D Insurance
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED