Account Manager

CLEAResult • East Lansing, MI

4d • Onsite

About The Position

CLEAResult is seeking an Account Manager to support the Efficiency United program in Michigan. The role is part of a program delivery team that implements commercial energy-efficiency utility rebate programs. The Account Manager engages directly with participating business customers and their trade allies and contractors, builds customer relationships, and works collaboratively with the program team to meet client goals. The successful candidate will be located in Dowagiac, Michigan, or close by, and will travel in-state in the Lower East side of Michigan 50–75% of the time.

Requirements

• Experience in a professional position such as sales, consulting, or a similar field.
• Self-motivated and able to work with minimal supervision while communicating progress on task completion.
• Able to work with tight deadlines, competing or changing priorities, and occasional multiple interruptions.
• Proficient in Microsoft Office products.
• High school graduate or equivalent.
• If applicable, meet all DOT qualification requirements and comply with applicable federal, state, and local transportation regulations.
• Must be authorized to work in the country where the position is located without employer sponsorship or support.

Nice To Haves

• Knowledge of or experience in energy efficiency.
• Technical trade experience or knowledge.
• Located in or close to Dowagiac, Michigan.

Responsibilities

• Develop a comprehensive understanding of the business customer base.
• Educate customers, trade allies, and contractors about energy-efficiency rebate programs and raise program awareness and participation.
• Develop outreach tactics to identify and engage different commercial customer segments.
• Build a commercial customer pipeline and see projects through to completion.
• Serve as a liaison between customers and contractors to enhance program satisfaction.
• Integrate program offerings into customer operations to improve customer service and satisfaction.
• Identify and schedule participation in events, coordinate them, and present program information.
• Communicate improvement barriers and critical information to the Senior Market Outreach Manager to support continuous improvement of operations.
• Use a CRM daily.
• Prepare monthly activity reports and track progress toward program goals.
• Travel in-state in the Lower East side of Michigan for Efficiency United, 50–75%.

Benefits

• Medical, dental, and vision insurance.
• Company-paid health care concierge service.
• 401(k) with company match.
• Paid vacation, sick, personal, and parental leave.
• Paid volunteer time.
• Employee Recognition Program with points redeemable for gift cards.
• Employee Assistance Program.
• Access to on-demand training courses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED