Account Manager

Sorenson Communications • Topeka, KS

5d

About The Position

CaptionCall is seeking a customer-service-oriented Account Manager who is passionate about helping people with hearing loss communicate. The role promotes CaptionCall phones and services by visiting existing and recruiting new healthcare professionals, demonstrating the product, explaining its benefits, generating leads, and building and managing provider accounts. This is a full-time position with potential for career growth and advancement.

The Account Manager manages a territory through in-person interactions, presentations, events, and direct sales methods. The role may involve supporting Hearing Care Professionals with patient certification and referrals, representing CaptionCall at assigned events, following company compliance policies, and recording activities in the company CRM. The position has no supervisory responsibilities and requires 25–50% travel.

The role involves access to highly confidential information about employees, customers, and company technologies, which must be maintained in strict confidence. Daily driving is required, as is access to a reliable, licensed, and insured vehicle, a valid driver license, and a good driving record. The employee must also have a PC (not a Mac) and high-speed internet for essential job duties.

Requirements

• High school diploma or GED.
• Provide excellent customer service.
• Ability to meet or exceed Account Manager expectations and maintain goals set by department management.
• Ability to work evenings and weekends as needed.
• Ability to drive and travel by air as needed.
• Ability to adapt to the unique needs of individual healthcare professionals.
• Ability to present comfortably and clearly to large and small groups.
• Ability to adapt to various sales situations and environments.
• Reliability, organization, and punctuality.
• Ability to work independently.
• Ability to communicate effectively in English through reading, writing, speaking, and listening.
• Outside sales or similar experience.
• Experience working with senior citizens.
• Basic computer knowledge and experience.
• Daily driving is required; must have a reliable, licensed, and insured vehicle available at all times.
• Must possess and maintain a valid driver license and a good driving record.
• Must have a PC (not a Mac) and high-speed internet connection.
• Must be able to walk, bend, crawl, kneel, lift, and move furniture as needed.
• Positive attitude, team-player approach, good interpersonal communication skills, and ability to work across company departments.
• Must maintain highly confidential information in strict confidence.

Nice To Haves

• Familiarity with assistive devices for the hearing impaired.

Responsibilities

• Generate leads by demonstrating the CaptionCall phone and service to eligible users, Hearing Healthcare Providers, or Senior Community Administrators.
• Manage a territory through in-person interactions, presentations, events, and direct sales methodologies.
• When assigned, work with Hearing Care Professionals on patient certification and referral processes.
• Represent CaptionCall at assigned events.
• Adhere to company compliance policies.
• Use the company CRM to log daily activities.
• Maintain confidential information in strict confidence.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED