Account Manager

Cooper Standard • Spring Lake, MI

23h • Hybrid

About The Position

This position is responsible for achieving profitable growth targets and managing the day-to-day commercial activities of assigned customers. It contributes to developing, maintaining, and establishing customer relationships and is accountable for achieving established priorities and departmental goals.

The Account Manager executes customer or product strategies, leads new-business strategies and cross-functional teams, contributes to customer business plans and productivity programs, and coordinates competitive, accurate, timely quotations. The role also manages pricing and economic issues, develops customer and internal relationships, leads customer price negotiations, supports Customer Service Representatives, and uses internal systems and procedures. Other duties may occasionally be assigned.

The position is based in a professional office environment. Proper personal protective equipment is required on manufacturing floors, and travel to manufacturing facilities or customer locations may be required.

Requirements

• Bachelor’s degree in business administration or engineering.
• At least three years of experience working with transportation and/or automotive customers.
• Demonstrated ability to manage customers autonomously.
• Understanding of OEM manufacturing and assembly environments.
• Technical knowledge sufficient to discuss product capabilities.
• Ability to articulate complex ideas and communicate effectively with customers and cross-functional teams.
• Ability to make decisions on customer requests, from program support to profit margin, while considering long-term profitability.
• Strong verbal and written communication skills and exceptional negotiating abilities.
• Ability to articulate complex business-case proposals to internal and external management.
• Strong presentation and negotiation skills.
• Proficiency in Microsoft Office.
• Willingness and ability to travel as necessary.
• Proper personal protective equipment must be worn while on the manufacturing floor, and required equipment training must be completed.

Nice To Haves

• Project management skills, with excellent ability to prioritize, multitask, and organize.

Responsibilities

• Execute strategic plans for customers and/or products to achieve profitable growth.
• Prepare and lead new-business strategies and drive cross-functional teams to complete critical success factors and achieve assigned net-new-business goals.
• Contribute to management of customer business plans or productivity programs, internally and externally.
• Work with Engineering, Operations, Purchasing, and Cost Estimating to ensure customer or product quotes are competitive, accurate, and submitted on time.
• Maintain the part pricing matrix, close open financial and economic issues, and coordinate part transfers.
• Track and monitor raw-material pricing and other economic agreements, such as amortizations.
• Lead and develop cross-functional customer relationships across disciplines.
• Develop cross-functional internal relationships with Sales, Engineering, Operations, Purchasing, Cost Estimating, and other teams.
• Develop and lead customer price negotiations, ensuring consistency at the customer level.
• Support Customer Service Representatives.
• Understand and properly use internal systems and procedures, including SAP, eBiz, eSynergy, enterProj, AutoQuote, and SharePoint.
• Perform other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level