Account Manager

JLL•Washington, DC

1d•$95,045 - $95,046•Remote

About The Position

JLL's Experience Management (XM) division curates, implements, and manages tenant and guest experiences in office, retail, hotel, and residential spaces. The Account Manager manages assigned XM accounts to realize client visions and oversees account teams both during site visits and remotely. The accounts have straightforward services. The role includes responsibility for account operations, client relationships, team management, financial reporting and budgeting, and performance reporting and data analysis. Regular onsite visits and client check-ins may involve out-of-state travel. The role is remote in Washington, DC.

Requirements

Professional demeanor and appearance.
Strong business acumen.
Proficiency in reading budgets, P&Ls, and other financial statements.
Ability to recognize accounting inconsistencies.
Excellent verbal and written communication skills.
Desire and ability to lead by example.
Outstanding people skills, including the ability to lead meetings and present to groups.
Ability to be flexible and adaptable.
Strong organizational skills and ability to multitask and meet deadlines.
Ability to think quickly and efficiently when responding to requests.
Self-starter who is motivated, takes initiative, and anticipates others' needs.
General technology proficiency, specifically with MS Office and iOS applications.
Ability to analyze data and explain data visualizations.
Treat all team members with respect and dignity and maintain a positive attitude in changing circumstances.
Minimum of 5 years of experience in luxury hospitality, event planning, high-end retail, fine dining, property management, or a related field.
Minimum of 2 years of management experience with hourly and salaried employees.
Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

Bachelor’s degree in business, Hospitality, Marketing, or a related field is preferred.

Responsibilities

Manage daily operations for assigned accounts, including Community Managers, Event Coordinators, Concierges, and Guest Services.
Lead new account launches with oversight from a senior XM platform team member, implementing SOPs, training, KPIs, and program marketing materials.
Oversee contract compliance and staffing, and partner with HR and Recruiting for each account.
Conduct regular onsite visits and client check-ins, including possible out-of-state travel.
Maintain the company shared drive with current contracts, SOPs, documentation, marketing materials, and training materials.
Collaborate with Community Managers on technology improvements for building apps.
Understand client priorities for the account or portfolio and foster relationships with client contacts, JLL Regional and Group Managers, and onsite Property Management teams.
Act as a liaison between vendors and clients.
Use the annual allotted budget for client relationship-building initiatives.
Supervise staff and managers, ensure policies and procedures are followed, and set goals aligned with JLL, Experience Management, client, and employee development objectives.
Address performance concerns, conduct annual reviews, manage PTO requests, and coordinate account coverage.
Partner with Finance to complete annual and project budgets and manage contract budgets for each account.
Review reports for accuracy before submitting them to clients, approve accounts receivable and accounts payable invoices, and follow up with property managers and clients about aging payments.
Provide reports on account metrics, KPIs, and other relevant information.
Use internal and external XM resources to measure account success.