Account Manager

Aston Carter•Saint Paul, MN

3d•$24 - $29•Onsite

About The Position

The Account Manager supports existing business-to-business customer accounts through pricing, quoting, order management, and daily account support. The role focuses on building customer relationships, managing multiple priorities, and providing responsive service in a fast-paced environment. It is not a cold-calling sales position; most customer interaction takes place through email, order management systems, and inbound inquiries. The work is approximately 50% quoting and pricing and 50% order entry and account support. The Account Manager is a liaison among customers, sales teams, operations, purchasing, engineering, quality, and vendor partners, helping ensure a seamless customer experience from quote through delivery. The position is onsite in Saint Paul, Minnesota, Monday through Friday, 8:00 a.m. to 4:30 p.m. It is a six-month contract-to-hire role.

Requirements

High school diploma or GED.
At least 2 years of experience in account management, inside sales, customer service, order management, or sales support.
Strong computer proficiency, including Microsoft Office applications.
Experience using CRM, ERP, or order management systems.
Ability to manage high volumes of email communication, pricing requests, quotes, and order entry.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities while maintaining accuracy.
Comfort working in a fast-paced, customer-focused environment.

Nice To Haves

Experience with Salesforce or similar CRM platforms.
Background in manufacturing, distribution, industrial products, petrochemical, PVF, renewable energy, or related industries.
Experience with RFQs, pricing administration, and order processing.
Proven ability to learn technical products and support complex customer needs.

Responsibilities

Serve as the primary contact for assigned customer accounts and maintain relationships through proactive communication and responsive support.
Manage customer inquiries about pricing, product availability, order status, delivery schedules, and technical specifications.
Resolve customer concerns and coordinate solutions with internal teams.
Support customer retention and identify account-growth opportunities through upselling and cross-selling.
Prepare, review, and manage customer quotes, RFQs, project bids, and pricing requests.
Develop and maintain account-specific pricing strategies aligned with business objectives.
Ensure pricing accuracy and consistency across customer accounts and contracts, and review pricing structures and agreements to support profitability and customer success.
Process customer orders in CRM and order management systems, verifying pricing, quantities, delivery requirements, and product specifications.
Monitor open orders and proactively communicate inventory availability, lead times, and shipment schedule updates.
Maintain accurate customer records and account information.
Partner with outside sales representatives to support customer accounts and communicate customer needs.
Coordinate with operations, purchasing, engineering, quality, and vendors to support order fulfillment.
Assist with product changes, technical requests, and customer-specific requirements, and facilitate timely issue resolution across departments.
Develop knowledge of products, applications, industry standards, and market trends; stay informed about customer needs and competitive offerings.
Recommend products and solutions based on customer requirements.

Benefits

If eligible, medical, dental, and vision coverage.
If eligible, Critical Illness, Accident, and Hospital coverage.
If eligible, a 401(k) retirement plan with pre-tax and Roth post-tax contributions.
If eligible, voluntary life insurance and AD&D for the employee and dependents.
If eligible, short- and long-term disability coverage.
If eligible, a Health Spending Account (HSA).
If eligible, transportation benefits.
If eligible, an Employee Assistance Program.
If eligible, time off or leave, including PTO, vacation, or sick leave.
Incentive compensation opportunities upon permanent conversion.