Account Manager

Etna Shared Services•Grand Rapids, MI

About The Position

Etna Supply is seeking a relationship-driven, detail-oriented Account Manager to join its sales team. The role partners with contractors on hydronic, mechanical, and plumbing systems and supports large-scale construction projects from bid through completion. The Account Manager identifies opportunities, pursues and wins business, and builds lasting customer partnerships to drive regional growth. The work combines field activity, job-site visits, customer engagement, and collaboration with the sales team and other partners; it is not desk-bound.

Requirements

Proven sales experience.
Strong communication, negotiation, and organizational skills.
Valid driver’s license and willingness to travel as needed.
Self-starter mindset, with initiative to take ownership and work independently.
Ability to walk, stand, and lift up to 50 lbs.
Completion of standard pre-employment requirements.

Nice To Haves

Sales experience in hydronics, mechanical, or plumbing is strongly preferred.
Experience with systems such as Eclipse or Phocas.
Associate’s degree or higher; proven sales experience is considered more critical to success in the role.

Responsibilities

Own and grow customer relationships within the assigned territory.
Identify and pursue bid opportunities alongside quoting teams.
Follow up with purpose and persistence to win business.
Provide responsive, knowledgeable support to customer partners.
Represent Etna Supply at industry events, job sites, and client meetings.
Collaborate with vendors, engineers, contractors, and internal teams.
Visit customers to strengthen partnerships, drive business, and remain engaged in the market.