Account Manager

Scandinavian Building Services

4d•Hybrid

About The Position

Scandinavian Building Services is seeking an Account Manager in Regina, Saskatchewan, to oversee daily operations for a mixed portfolio of more than 20 retail and commercial cleaning sites. The portfolio includes locations in Regina, Yorkton, Moose Jaw, Estevan, and Weyburn. The role involves frequent travel for store visits; when not traveling, the employee may work from home. The position operates during business hours of Monday to Friday, 6:00 a.m. to 2:30 p.m., with flexibility required as business needs fluctuate. The employee must also be available 24/7 for emergencies or client needs. An iPad, cell phone, computer, company vehicle, and fuel card are provided. The position reports to the Regional Director. The company describes itself as a family-owned Canadian cleaning and building-maintenance business and emphasizes its values of Service, Motivate, Respect, and Connect. It highlights opportunities for growth and tuition reimbursement for professional development, job stability, and a family-oriented culture with events throughout the year. Scandinavian Building Services is an equal opportunity employer that values a diverse workplace and welcomes applicants with different experiences, backgrounds, and perspectives.

Requirements

2–3 years of experience in a previous supervisor or manager position.
Valid driver's license in good standing.
Strong customer service skills for a client-facing role.
Excellent written and verbal proficiency in English.
Ambitious and enthusiastic, with the ability to work in a fast-paced environment.
Ability to lead a team and foster connection and collaboration.
Reliable and trustworthy, with the ability to handle high-pressure, stressful situations.
Willingness to learn the cleaning industry.
Frequent travel is required for ongoing store visits.
Must be available 24/7 in case of emergencies or client needs.
Flexibility is required as business needs fluctuate.

Responsibilities

Conduct site visits at store locations throughout the assigned region and ensure compliance with safety and customer service standards.
Manage day-to-day operations for accounts and sites in the assigned portfolio.
Build and maintain strong relationships with key clients and store managers.
Respond to complaints and issues promptly and in a timely manner to support client satisfaction.
Manage personnel matters for hourly cleaners, including internal employees and subcontractors.
Handle scheduling, conflicts, hiring, training, performance management, and disciplinary action for site personnel.