Account Manager Security

Allied Universal • Austin, TX

11d

About The Position

Allied Universal is hiring an Account Manager to lead daily security operations and ensure the safety and well-being of the people and places under the team’s protection. The Account Manager leads, develops, and motivates security officers and supervisors to deliver high-quality service and maintain a safe environment.

The role oversees staffing and scheduling, team performance and employee relations, client relationships, incident response, compliance, training, safety, site operations, and inventory. It also involves managing staffing and inventory costs and minimizing unbilled overtime.

Requirements

• High school diploma or equivalent.
• Meet any applicable state or local licensing requirements; licensing may be required before employment.
• Valid driver’s license if driving a company vehicle or personal vehicle while conducting business.
• At least two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
• Proficiency with web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees, manage multiple projects, and drive operational excellence.
• Financial acumen, including managing staffing levels, minimizing non-billed overtime, managing turnover costs, and controlling inventory-related costs.
• Planning and organizing skills.

Nice To Haves

• College degree in Business Administration or a law enforcement-related field.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, or scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduate of a certified public safety academy, such as law enforcement, firefighter/paramedic, or corrections officer.

Responsibilities

• Manage scheduling of security officers to meet client contract hours while minimizing unbilled overtime, using AI-powered technology.
• Hire, coach, and manage security officers and supervisors; oversee payroll, performance, and employee relations.
• Serve as the primary client contact and ensure high-quality service that protects people and property.
• Respond professionally to escalated security issues and coordinate with clients and internal teams during incidents and emergencies.
• Oversee training, safety, and site operational standards.
• Manage inventory, including uniforms, equipment, and other essential supplies.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan and disability insurance.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED