Account Manager

PeopleJoy

1d•$57,000 - $75,000•Remote

About The Position

PeopleJoy is hiring an Account Manager to drive client engagement, build long-term relationships, and help clients realize lasting value from education and student loan benefits. The Account Manager manages a portfolio of accounts and works closely with the Head of Customer Success & Operations to develop account strategies, identify growth opportunities, support retention and expansion, and proactively address client needs. The role serves as a trusted point of contact and the voice of the client internally, sharing feedback with product, sales, support, design, engineering, and leadership teams. The Account Manager guides clients through implementation and onboarding, promotes employee participation, monitors adoption and satisfaction, and leads regular business reviews. They manage renewals, identify expansion opportunities, address account risks, resolve day-to-day client questions, and coordinate across internal teams. The role also tracks relevant PSLF policy changes and supports sales with new deals and account growth.

Requirements

Experience successfully managing a portfolio of client accounts.
Exceptional communication skills with HR leaders, benefits teams, executives, and internal colleagues.
Ability to create processes or playbooks that help teams manage accounts efficiently and at scale.
Ability to use engagement and adoption metrics to guide account strategy.
Empathy for clients and employees, including understanding the challenges associated with student loans.
Ability to prioritize competing client needs and manage time across multiple accounts.
Ability to set appropriate expectations, communicate when requests cannot be met, and reassure clients that their feedback is heard.
Experience working closely with founders or senior leaders and building trust through thoughtful relationship management and data-backed recommendations.
Resourcefulness in delivering client results, including when resources are limited.

Nice To Haves

Experience in B2B SaaS, employee benefits, HR technology, or financial services.

Responsibilities

Serve as the primary point of contact for a portfolio of clients, building relationships with HR and benefits teams and other key stakeholders.
Understand client goals, workforce needs, and benefits priorities, and ensure PeopleJoy’s services deliver value to employees.
Guide clients through implementation and onboarding, partnering with the Product team to support smooth launches.
Work with clients and internal marketing and client success teams to promote programs and increase employee and borrower participation.
Monitor adoption, engagement, satisfaction, and account health; report on results and lead regular business reviews.
Manage renewals, identify opportunities to expand partnerships, and proactively address risks to support retention.
Share client feedback with product, design, engineering, and leadership teams to inform future offerings and roadmaps.
Stay informed about PSLF policy changes that affect clients and their employees.
Respond to client questions, resolve issues, and coordinate across internal teams.
Set actionable account goals and develop success plans aligned with client priorities.
Track retention, engagement, and other account KPIs and seek ways to improve them.
Assist sales with new deals and drive renewals and expansion within existing accounts.