Account Manager

Allied Universal • Chicago, IL

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About The Position

Allied Universal is hiring an Account Manager to lead daily security operations and help ensure the safety and well-being of the people and places served. The Account Manager leads, develops, and motivates security officers and supervisors to deliver quality service, while maintaining client relationships and operational standards. The role includes managing schedules, payroll, performance, employee relations, incident response, training, safety, and inventory. Pay is $60,008 per year. The posting also states that candidates must have at least three years of combined law enforcement, military, or security experience, or a college degree.

Requirements

• High school diploma or equivalent.
• At least two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience leading, developing, and retaining a team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
• Proficiency with web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees, manage multiple projects, and drive operational excellence.
• Financial acumen, including managing staffing levels and minimizing non-billed overtime and turnover costs.
• Planning and organizing skills to control costs related to inventory.
• Valid driver’s license if driving a company or personal vehicle for business.
• State or local security licensing may be required prior to employment.
• The posting states candidates must have at least three years of combined law enforcement, military, or security experience, or a college degree.

Nice To Haves

• College degree in Business Administration or a law enforcement-related field.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, or scheduling experience.
• Aptitude with CCTV, access control, and badge administration systems.
• Graduation from a certified public safety academy, such as law enforcement, firefighter/paramedic, or corrections officer training.

Responsibilities

• Manage security officer scheduling using AI-powered technology to meet client contract hours and minimize unbilled overtime.
• Hire, coach, and manage security officers and supervisors; oversee payroll, performance, and employee relations.
• Serve as the primary client contact and ensure high-quality service that protects people and property.
• Respond professionally to escalated security issues and emergencies, coordinating with clients and internal teams.
• Oversee training, safety, site operational standards, and inventory of uniforms, equipment, and other supplies.
• Manage staffing levels and costs, including non-billed overtime, turnover, and inventory expenses.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan and disability insurance.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrues at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Career advancement opportunities.
• Supportive team and work with an impact on protecting people, property, and businesses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED