Account Manager

TransPerfect • Washington, DC

4d

About The Position

The Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients. The role involves prospect research, lead generation, cold calling, client education, negotiating rates and deadlines, coordinating with production, and ensuring client satisfaction. Account Managers work with prospective and current clients in TransPerfect Financial Services, which supports financial institutions with outsourcing programs and services including media, contact center support, AI, digital marketing, legal services, events, and language and localization solutions.

Requirements

• Minimum bachelor's degree.
• Excellent written and verbal English communication skills.
• Proven sales lifecycle experience, from lead generation through business closing.
• Proven track record of achieving sales targets.
• Excellent problem-solving and analytical skills.
• Strong interpersonal skills.
• Effective time-management skills.

Responsibilities

• Research prospective clients using internet research, trade show lists, referrals, yellow pages, professional directories, and personal investigation.
• Create accurate spreadsheets of prospective client information, including names, titles, phone numbers, addresses, and other relevant details.
• Generate daily mailings to prospective clients using updated and accurate spreadsheets.
• Cold call prospective clients.
• Creatively problem solve to improve the current new business development strategy.
• Negotiate rates and deadlines with prospective and current clients.
• Educate prospective and existing clients about the translation process, TransPerfect’s rates, turnaround-time justification, and competitor information.
• Liaise with production to ensure jobs are handled appropriately and with careful attention to detail.
• Follow up with clients to ensure their satisfaction with delivery, quality, and customer service.
• Research and understand the industries TransPerfect serves, including industry leaders, current events, and other pertinent information.
• Perform other special projects or duties when required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level