Account Manager

The Raymond Corporation•Atlanta, GA

About The Position

Carolina Handling, a Raymond Dealer, is an automation systems integrator that provides turnkey solutions for warehouses, distribution centers, and manufacturers. Its offerings include consulting; material handling equipment, parts, and service; automated mobile robots; vision-guided and automated guided vehicles; high-density storage solutions; warehouse and execution-control software; intralogistics and automation solutions; and telematics. The Account Manager cultivates new accounts and nurtures existing customer relationships while providing material handling and intralogistics solutions. The role focuses on meeting customer needs, delivering exceptional service, building product loyalty, and maximizing retention. The Account Manager develops account plans, pursues sales opportunities, negotiates proposals and agreements, coordinates with internal teams to fulfill customer specifications, and reports on account status and sales activities. The position involves regular customer-site visits and travel for sales calls and presentations, along with office-based work. It includes use of a company vehicle or automobile allowance and standard office technology. The role requires managing deadlines, shifting priorities, and substantial information flow while maintaining professionalism.

Requirements

Have and maintain a valid driver's license with a clean driving record.
Have at least 3 years of experience in material handling or a similar industry.
Use a data-driven approach to measure and improve outreach efforts.
Demonstrate strong organization and attention to detail.
Show persistence and the ability to overcome obstacles.
Be highly motivated to achieve challenging goals.
Have excellent organizational, planning, and prioritizing skills.
Have strong communication and presentation skills.
Meet the physical demands of medium work, including frequent lifting or moving of objects up to 25 pounds and occasional lifting or moving of objects up to 50 pounds.
Travel daily or weekly to customer sites; occasional travel for meetings or conferences may also be required.
Complete pre-employment checks, which may include background checks, drug screenings, and motor vehicle record checks.

Responsibilities

Develop and implement strategic account plans to meet sales targets and expand the customer base.
Collaborate with Sales Leadership on account planning and pricing decisions to maximize profitability.
Monitor market trends, competitor activity, and industry developments to identify growth opportunities.
Identify and pursue new business opportunities within assigned accounts, including upselling and cross-selling.
Lead sales activities across the assigned account base and engage proactively with customers.
Prepare and present proposals, contracts, and pricing agreements, and negotiate terms with clients.
Manage and nurture existing client relationships to support satisfaction and retention.
Collaborate with internal teams to address client needs and deliver solutions.
Administer fulfillment of customer specifications to ensure timely delivery and satisfaction.
Provide regular updates and reports on account status and sales activities.
Stay informed about company products, industry trends, and best practices.
Perform other duties as assigned or required to support company operations and objectives.

Benefits

Medical, dental, and vision insurance
Prescription drug plan
Company-paid disability, life, and AD&D insurance
401(k) plan with company match and profit sharing
Flexible Spending Accounts, Health Savings Account, and Dependent Care Account
Critical illness coverage
Legal services
Identity theft protection
Pet insurance
Paid time off
Employee Assistance Program
Tuition reimbursement
Milestone and anniversary gifts
Philanthropy and corporate contributions
Associate Giving Fund
Discount programs
Competitive commission program with no stated earning limit
Company vehicle or automobile allowance, including a fuel card and maintenance coverage
Cell phone, laptop, iPad, dual monitors, docking station, and wireless keyboard and mouse
Expense reimbursement
Remote work options and flexible scheduling
Professional development opportunities, including training programs and workshops
Career growth and advancement opportunities, internal mobility, mentorship programs, and leadership development initiatives
Company-sponsored social events and team-building activities
Employee recognition program and President’s Club