Account Manager

Amplemarket

About The Position

Amplemarket is an AI-powered sales platform that helps B2B companies generate opportunities through lead generation, personalized sequencing, omnichannel outreach, and AI-powered smart actions. As an Account Manager, you will grow and manage a portfolio of Amplemarket customers, build strong relationships, and drive revenue expansion. You will understand customer needs, identify ways to increase the value they receive from Amplemarket, and develop long-term partnerships that support mutual success.

Requirements

At least 3 years of experience in account management, sales, or a similar commercial role; SaaS experience is preferred.
A proven track record of driving revenue growth through upselling, cross-selling, and account development.
Strong relationship-building and communication skills, with the ability to engage stakeholders at all levels.
Commercial acumen and a consultative approach, with the ability to identify opportunities, negotiate, and close expansion deals.
Strong organizational and analytical skills, with the ability to manage multiple accounts and prioritize opportunities in a remote-first environment.
Ability to collaborate effectively with multiple internal teams in a remote-first environment.
High ownership, a strong sense of urgency, and the ability to work effectively in a fast-moving environment.

Nice To Haves

Experience in a SaaS environment.

Responsibilities

Own and grow a portfolio of customer accounts, building relationships with key stakeholders and understanding their business goals and priorities.
Drive account revenue growth by identifying and closing upsell and cross-sell opportunities.
Develop account plans to identify growth opportunities, strengthen customer relationships, and maximize account potential.
Build relationships with key decision-makers, including senior stakeholders, understand their needs, and position Amplemarket as a strategic partner.
Identify opportunities to expand product adoption by understanding customer workflows, challenges, and evolving business needs.
Manage commercial conversations and negotiations, including pricing, contract expansions, and renewals where applicable.
Monitor account performance and engagement to identify risks and opportunities, and take proactive steps to drive growth and retention.
Collaborate with Customer Success, Sales, and other internal teams to provide a consistent customer experience and align on account strategies.
Track and report key account metrics, including revenue growth, expansion pipeline, and account performance.
Share customer insights and contribute to improvements in account management workflows and best practices.