Account Manager

Justin Havre Real Estate Team • Calgary, AB

15d • Onsite

About The Position

At the Justin Havre Real Estate Team, our success is built on long-term relationships. Our clients don’t just work with us once; they stay connected to our team for years as a trusted real estate resource. We are hiring an Account Manager to serve as the primary guardian of these relationships. In this role, you will be the face (and voice) of our brand for our VIP Clients, ensuring they remain supported, connected, and valued long after their initial transaction. This is a high-engagement, phone-focused position designed for a natural communicator. You will manage a portfolio of existing clients, proactively reaching out to check in, offer value, and strengthen their connection to our team.

Requirements

• Possess a warm, outgoing, and professional phone presence.
• Are a "relentless follow-upper" who never lets a client slip through the cracks.
• Can turn a 5-minute check-in into a meaningful connection.
• Are organized, dependable, and enjoy a team-centric atmosphere.

Nice To Haves

• Hospitality background (Flight Attendants, Servers, Concierge)
• Client Services background (Reception, Retail Management, Customer Success)
• Professional Services background (Leasing Agents, Membership Coordinators)
• Real estate experience is not required.

Responsibilities

• Execute daily call blocks to maintain and strengthen long-term client relationships.
• Formally welcome clients into our VIP program after their home purchase or sale.
• Personally invite clients to exclusive events, workshops, and community opportunities.
• Listen for "Trigger Events" (e.g., growing families, career changes, or retirement) and connect clients with the right real estate resources.
• Confidently ask for introductions to friends and family to help grow our community.
• Maintain meticulous records of conversations and client milestones to ensure personalized service.
• Act as a concierge, connecting clients with our network of trusted partners and vendors.

Benefits

• Full-time position
• Competitive base salary plus performance-based bonuses tied to retention and referrals.
• Professional training
• Opportunities to advance within the #1 eXp Realty team in Canada.
• A supportive, high-energy office environment in the heart of Calgary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed