ACCOUNT MANAGER

E.C.S. ELECTRICAL CABLE SUPPLY LTD. • Richmond, BC

9d

About The Position

The Account Manager is envisioned as a "Trusted Advisor" for an established customer base, with a primary focus on maintaining and expanding long-term relationships with electrical contractors and industrial users. This involves leveraging deep technical expertise and providing proactive project support. The role is structured around three core pillars: "Know Your Customer," which emphasizes relationship and market mastery through account stewardship, loyalty architecture, and market intelligence; "Know Your Business," focusing on operational and product excellence by maintaining technical expertise in the wire and cable portfolio, strategic sourcing, and disciplined use of CRM for quote management; and "Culture, Values & Strategy," which promotes process and alignment through a one-team mentality, operational integrity, and value-added selling. The position is compensated with a salary plus commission, requiring a proactive approach to identifying and closing opportunities.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
• Proven experience in account management.
• Strong understanding of sales processes and customer relationship management.
• Excellent communication and interpersonal skills.
• Ability to analyze data and develop strategic account plans.

Nice To Haves

• Experience in inside sales or regional sales environments.
• Familiarity with CRM software and sales analytics tools.
• Demonstrated success in new business development and expanding customer accounts.
• Advanced negotiation and presentation skills.
• Relevant industry certifications or experience in the wire and cable industry.

Responsibilities

• Manage and nurture relationships with accounts to maximize client satisfaction and retention.
• Develop and execute account development strategies to identify and capitalize on new business opportunities within assigned territories.
• Collaborate with the branch and sales teams to achieve account goals.
• Monitor account performance metrics and prepare regular reports to communicate progress and forecast future sales.
• Serve as the primary point of contact for customer accounts, addressing inquiries, resolving issues, and ensuring timely delivery of products and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees