Account Manager

TAGG Logistics/Hub Group•St. Louis, MO

4d•$60,000

About The Position

The Account Manager is the primary operations owner of a large strategic account and a key member of the account team. The role involves regular interaction with customer operations representatives, delivering existing services to meet customer expectations, and developing and implementing continuous-improvement initiatives and operational goals. The Account Manager identifies opportunities for account development, sets priorities, and drives action items while coordinating with the continuous-improvement team, sales staff, and other account stakeholders. The role oversees the planning and execution of customer start-ups, additions, and change programs, including scope, budget, timing, and resource planning. It uses appropriate project-management methods and reporting tools, captures lessons learned, and surfaces, monitors, communicates, and resolves issues internally and with the customer. The Account Manager also supports pre-sales activities, new-business development, and strategic planning, and provides leadership, direction, and guidance to staff.

Requirements

3–5 years of work experience in third-party logistics, in operations and/or a customer-facing role.
Solid understanding of transportation and logistics principles, economics, and supply-chain network behavior.
Interest in a team-oriented approach to managing customers.
Sales, inside sales, and/or related experience.
At least five years of experience in a leadership or management role.
Outstanding leadership abilities, including problem solving, interpersonal communication, goal orientation, teaching/coaching, self-discipline, and systemic thinking.
Excellent presentation, interpersonal, verbal, and written communication skills.
Excellent planning, organizational, and time-management skills.
Customer-service and customer-interaction skills and experience.
Computer proficiency, including Word, Excel, databases, and the internet.
Problem-solving skills, sound business judgment, and the ability to make good decisions.
Flexibility to adapt to a fast-paced and changing environment.
Ability to travel.

Responsibilities

Deliver existing services to meet customer expectations.
Seek new business opportunities within the account.
Assist Directors in preparing QRM’s consistent with the overall account plan.
Raise concerns related to resources, financial performance, and service levels with the account owner, sales, or senior management.
Work with sales staff to identify, qualify, and progress potential new business opportunities within the account.
Support pre-sales activities, including demos, opportunity assessments, and discussions with the client’s management team.
Oversee planning and execution of customer start-ups, additions, and change programs, including scope, budget, timing, and resource planning.
Ensure appropriate project-management methods and reporting tools are used, and capture and record lessons learned.
Liaise with the account team, including Sales and CI, on new products and services, software enhancements, National contracts, and business strategies.
Use software packages including Microsoft Access, Excel, Project, PowerPoint, and SalesForce.com.
Develop and implement strategic plans and operational goals to meet business and customer needs.
Identify and select resources required to implement goals, including people and equipment.
Provide leadership, direction, and guidance to staff; establish performance goals, expectations, and accountabilities for self and staff members.
Surface, monitor, communicate, and resolve issues internally and with the customer.