Account Manager

Cyera•Seattle, WA

3d•$100,000 - $150,000•Remote

About The Position

Cyera is hiring an experienced Account Manager to own the renewal motion for a book of enterprise customers. This foundational role is part of a newly built renewals team within Customer Experience and reports to the Senior Director, Global Renewals. The Account Manager drives renewals from early planning through on-time closure, owns the renewal forecast and its visibility, and partners closely with the Account Team. Renewals owns the process, forecasting, and early risk detection, while the Account Executive remains accountable for the commercial outcome and customer relationship. The role works with Customer Success, Deal Desk, Legal, Finance, and Sales Operations, and helps define playbooks, handoffs, and reporting. Cyera’s mission is to help enterprises adopt AI securely. Its data security foundation supports AI trust infrastructure for Fortune 1000 companies.

Requirements

At least 5 years of experience in renewals, account management, customer success, or sales/revenue operations, with direct ownership of a renewal-rate or retention number.
Experience managing renewals for enterprise accounts, including multi-year contracts, executive stakeholders, and customers across regions and time zones.
Strong experience in cybersecurity, data security, cloud security, or AI, with the ability to discuss customer value, adoption, and risk credibly with security and data leaders.
Experience negotiating or supporting complex enterprise contracts, including working with Legal on redlines and Finance on pricing approvals.
Ability to partner with Sales when renewals execution is separate from commercial deal ownership.
Strong forecasting skills, fluency in Salesforce and CPQ/CLM tools, and the analytical ability to turn data into clear recommendations.
Experience improving processes, dashboards, or reporting with measurable impact, and comfort creating visibility where tooling falls short.
Executive presence and excellent cross-functional communication skills.
Ability to travel approximately 25%.

Nice To Haves

Experience with Clari, Ironclad, Gainsight, or similar tools.
Experience using AI tools to improve forecasting and workflows.

Responsibilities

Drive the end-to-end renewal process for an enterprise customer book, from early planning through quoting, contracting, negotiation support, and on-time close, including multi-year terms, co-terming, pricing uplifts, and partner, reseller, and marketplace renewals.
Deliver against cohort renewal rate, on-time renewal performance, and forecast accuracy KPIs.
Maintain an accurate renewal forecast and clear visibility into each renewal’s stage and quote status from kickoff through signature, and report regularly to leadership.
Forecast renewal risk early enough to enable advance planning.
Own execution of save plans for at-risk customers alongside Sales and Customer Success.
Partner with Sales and Customer Success on renewal strategy, pricing, and negotiation, and support executive conversations on large accounts.
Analyze renewal and churn trends and share insights with Product, Customer Success, and GTM teams.
Run clear handoffs across Renewals, Sales, Customer Success, Legal, and Deal Desk.
Work with Finance and Sales Operations to streamline approvals, paperwork, and CRM data quality.
Build renewal playbooks, account plans, workflows, dashboards, and reporting to shorten cycle time and reduce manual work.