Account Manager - Small Group

Christensen Group Inc • Eden Prairie, MN

3d • $54,200 - $80,000

About The Position

The Account Manager supports small-group clients by managing daily service needs, assisting with annual renewals and open enrollment preparation, and helping clients implement benefit-plan changes. The role coordinates with insurance companies to address client issues and resolve problems, assists with billing, claims, and eligibility matters, and supports effective agency-carrier relationships. It also requires professional conduct, confidentiality, and a proactive, collaborative approach to departmental and client needs.

Requirements

• Bachelor’s degree preferred, or an equivalent combination of education and relevant experience.
• Solid understanding of group benefits, including medical, dental, disability, life, and voluntary products, as well as COBRA, ERISA, FSA, HSA, and HRA plans.
• Familiarity with fully insured and level-funded plan structures.
• Proficiency in Microsoft Office, strong Excel skills, and a solid foundation in math.
• Highly organized and detail-oriented, with strong problem-solving abilities and the ability to work independently.
• Excellent time-management and self-direction capabilities.
• Strong verbal and written communication skills.
• Collaborative mindset and willingness to contribute in a team environment.
• Proactive approach to identifying and addressing departmental needs.
• Commitment to maintaining confidentiality and handling sensitive information appropriately.
• Ability to quickly learn and understand a broad range of human resources and employee benefits topics.
• Willingness to obtain a resident Life and Health Insurance License within 45 days of hire.

Nice To Haves

• Bachelor’s degree

Responsibilities

• Demonstrate general knowledge of agency carriers, carrier and brokerage marketing, and underwriting to coordinate with insurance companies and address client issues.
• Demonstrate professionalism in appearance, approach, leadership, and daily conduct.
• Support agency directives for effectively managing agency-carrier relationships.
• Assist with annual renewals and prepare for annual open enrollment meetings.
• Manage customer needs by servicing daily requests.
• Assist with billing, claims, and eligibility issues.
• Support clients in implementing changes to their benefit plans.
• Provide other support as apparent, required, or needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed