Account Manager - Small Group

Christensen Group • Eden Prairie, MN

2d

About The Position

The Account Manager supports small-group clients with their employee benefits needs. The role coordinates with insurance companies to address client issues, supports agency and carrier relationships, assists with annual renewals and open enrollment preparation, and handles day-to-day servicing needs. The position also supports billing, claims, eligibility matters, and implementation of benefit-plan changes.

Requirements

• Bachelor’s degree preferred, or an equivalent combination of education and relevant experience.
• Solid understanding of group benefits, including medical, dental, disability, life, and voluntary products, as well as COBRA, ERISA, FSA, HSA, and HRA plans.
• Familiarity with fully insured and level-funded plan structures.
• Proficiency in Microsoft Office, with strong Excel skills and a solid foundation in math.
• Highly organized and detail-oriented, with strong problem-solving abilities and the ability to work independently.
• Strong time-management and self-direction capabilities.
• Strong verbal and written communication skills.
• Collaborative mindset and willingness to contribute in a team environment.
• Proactive approach to identifying and addressing departmental needs.
• Commitment to maintaining confidentiality and handling sensitive information appropriately.
• Ability to quickly learn a broad range of human resources and employee benefits topics.
• Willingness to obtain a resident Life and Health Insurance License within 45 days of hire.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Use general knowledge of agency carriers, carrier and brokerage marketing, and underwriting to coordinate with insurance companies and resolve client issues.
• Demonstrate professionalism in appearance, approach, and leadership.
• Support agency directives for effectively managing agency and carrier relationships.
• Assist with annual renewals and prepare for annual open enrollment meetings.
• Manage customers’ daily servicing needs.
• Assist with billing, claims, and eligibility issues.
• Support clients in implementing changes to their benefit plans.
• Provide other support as apparent, required, or needed.

What This Job Offers

• Job Type: Full-time