Account Manager, Omnicare (Houston, Texas)
About The Position
Omnicare is a leading provider of pharmacy services to long-term care facilities nationwide, including skilled nursing facilities, assisted living communities, and other institutional care settings. As Omnicare transitions to an independent, standalone organization, it is building and strengthening internal capabilities to support approximately 6,000 colleagues and multi-state operations. The Account Manager directs workflow for managing local client relationships and develops those relationships as a liaison between clients and the enterprise. The role provides ongoing client support and identifies opportunities to retain and expand existing business, serving as a key point of contact for customer satisfaction.
Requirements
- At least 2 years of customer-facing experience.
- Must reside within or adjacent to the Houston, Texas metropolitan area.
- Willingness to travel up to 50–60% of the time within Texas.
- Willingness to work occasional evenings and weekends based on client needs.
- Demonstrated proficiency with CRM systems, including Salesforce.
- High school diploma or GED.
Nice To Haves
- Previous experience in a long-term care or pharmaceutical setting.
- Established success in client or account management.
- Excellent customer service skills and the ability to distinguish between consultative and solution-oriented approaches.
- Project management skills, including tracking and managing issues, engaging the appropriate teams, and facilitating comprehensive, timely resolution.
- Ability to solve problems strategically and creatively when dealing with multiple variables, particularly where standard resolutions do not exist.
- Ability to perform under pressure, adapt to changing dynamics, and find solutions that lead to client satisfaction.
- Effective presentation skills, including group presentations that promote client satisfaction, retention, and upsell opportunities.
- Knowledge of Microsoft Office Suite, particularly Excel, PowerPoint, Word, Outlook, and web applications.
- Bachelor’s degree.
Responsibilities
- Assess client needs and partner with leadership to present a comprehensive value proposition for new products and services to grow the customer base and increase customer loyalty.
- Assist with contract status reports and renewals within the assigned book of business to support swift resolution and completion.
- Manage client meetings, summarize meeting notes, and share follow-up action items with upper management.
- Build client relationships through regular meetings to identify needs and opportunities that strengthen trust and brand recognition.
- Conduct quarterly executive reviews of business deliverables and evaluate new opportunities.
- Identify at-risk accounts and consult internal partners to develop action plans addressing customer risks and opportunities.
- Review contracts for individual customers and follow up to ensure contract compliance and timeliness.
- Perform other duties as assigned.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
