Account Manager, Omnicare (Pennsylvania and West Virginia)
About The Position
Omnicare is a leading provider of pharmacy services to long-term care facilities nationwide, including skilled nursing facilities, assisted living communities, and other institutional care settings. As Omnicare transitions to an independent, standalone organization, it is building and strengthening internal capabilities to support approximately 6,000 colleagues and multi-state operations. The Account Manager directs workflow for managing local client relationships and develops those relationships as a liaison between clients and the enterprise. The role provides ongoing client support, identifies opportunities to retain and expand existing business, and serves as the key point of contact for driving customer satisfaction.
Requirements
- At least 2 years of customer-facing experience.
- Must reside in Pennsylvania or West Virginia.
- Ability to work some evenings and weekends based on client needs.
- Ability to travel up to 50–60% of the time within central and western Pennsylvania and West Virginia.
- Demonstrated proficiency with CRM systems, including Salesforce.
- High school diploma or GED.
Nice To Haves
- Previous experience in a long-term care or pharmaceutical setting.
- Established success in client/account management.
- Excellent customer service skills, including the ability to distinguish between consultative and solution-oriented approaches.
- Proven project management skills, including tracking and managing issues, engaging the right teams, and facilitating comprehensive and timely issue resolution.
- Ability to strategically and creatively solve problems involving multiple variables, particularly when standard resolutions do not exist.
- Track record of performing under pressure, adapting to changing dynamics, and finding solutions that lead to client satisfaction.
- Effective presentation skills, including making group presentations to promote client satisfaction, retention, and upsell opportunities.
- Knowledge of Microsoft Office Suite, particularly Excel, PowerPoint, Word, Outlook, and web applications.
- Bachelor’s degree.
Responsibilities
- Assess client needs and partner with leadership to present a comprehensive value proposition for new products and services to grow the customer base and increase ongoing customer loyalty.
- Assist with contract status reports and renewals within the assigned book of business to ensure swift resolution and completion.
- Manage client meetings, summarize meeting notes, and disseminate follow-up action items to upper management.
- Build client relationships through regular meetings to identify needs and opportunities that further trust and brand recognition.
- Conduct quarterly executive reviews to review business deliverables and evaluate new opportunities.
- Identify at-risk accounts and consult with internal partners to develop action plans addressing customer risks and opportunities.
- Review contracts on a customer-by-customer basis and conduct follow-up measures to ensure contract compliance and timeliness.
- Perform other duties as assigned.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
