Account Manager

RADIANT LOGISTICS INC•Overland Park, KS

7d•$55,000 - $70,000•Hybrid

About The Position

The Account Manager builds and manages long-term relationships with Radiant network stations and clients, with a focus on service, execution, and value creation. This role partners closely with operations to ensure product and service expectations are consistently met and drives continuous improvement while articulating customer value across multiple offices and geographies. This role operates with a high degree of independence and regularly exercises discretion in daily decision-making.

Requirements

High school diploma required
Minimum 1 year of account management experience
Full Truckload (FTL) and Less-Than-Truckload (LTL) experience
Domestic transportation experience
Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint) with intermediate Excel skills (formulas, graphs)
Working knowledge of CRM systems
Strong customer service orientation and interpersonal communication skills
Strong problem-solving, decision-making, and negotiation skills
Highly organized, able to multi-task in a fast-paced environment
Analytical, detail-oriented, and collaborative
Ability to read/interpret documents, spreadsheets, and correspondence; write routine reports

Nice To Haves

Bachelor’s or Associate degree in Business, Logistics, or International Trade preferred
FTL quoting experience a plus
Strong knowledge of North American geography
Transportation/logistics industry experience an asset
Working knowledge of Transportation Management Software (e.g., Revenova, SAP, Salesforce) is an asset

Responsibilities

Build relationships across multiple levels and departments to penetrate Radiant network stations and accounts
Conduct regular business reviews using internal data and market intelligence to identify growth opportunities and retain/grow business throughout strategic solutions
Collaborate with and influence station and account team members across geographies and divisions to execute account strategy
Apply strategic negotiation and sales tactics for complex, management-level pricing and solution discussions
Share customer-specific data, requirements, and expectations with internal teams to build viable solutions
Monitor financial, volume, and service performance reports, adjusting pricing and processes to drive efficiency
Interpret internal/external data and market intelligence to deliver business insights that improve outcomes
Stay current on changes within stations, customers, and the industry to identify new opportunities
Serve as the primary point of contact for stations and customers within an assigned portfolio
Manage conflict and navigate difficult conversations with tact and diplomacy
Advocate internally for customer-specific needs, ensuring proper alignment and resource prioritization
Partner with the capacity/product/supply team on strategic solutions for complex issues
Engage internal leadership to ensure alignment and participation in account strategy
Partner with operations and supply teams to ensure execution through SOPs, best practices, and agreed-upon KPIs
Provide customers with holistic transition plans, including timelines and automation opportunities
Build trusting relationships through consistent execution and timely issue resolution
Manage pricing strategy based on a clear understanding of each customer's buying habits
Use internal tools and resources to determine station and customer pricing strategy
Perform other duties and assignments as required