Account Manager - Expansion Sales(B2B SaaS, Chicago)

Zenoti

8d • $85,000 - $110,000

About The Position

Zenoti is seeking a driven, passionate account manager for its Expansion Sales team, responsible for growth, retention, and long-term success across strategic North American accounts. The role builds executive relationships, helps customers realize the value of Zenoti, and identifies opportunities to expand adoption of its AI-powered, all-in-one cloud platform. It is suited to a consultative enterprise SaaS sales professional who can create executive alignment and help customers grow their businesses using AI and cloud technology.

The position involves developing strategic account plans, advising customers on business and operational goals, pursuing expansion opportunities, and coordinating with internal teams to deliver a strong customer experience. The role also monitors customer health and usage, manages forecasts and pipelines, and provides guidance informed by industry trends and emerging technologies. Travel for client meetings and industry events across North America is expected.

Zenoti provides cloud-based software for the beauty and wellness industry, serving more than 30,000 businesses in over 50 countries. Its platform includes appointment booking, point of sale, CRM, employee and inventory management, and marketing programs. The listed pay range is $85,000–$110,000 USD. Zenoti states that it provides equal employment opportunities and prohibits discrimination and harassment.

Requirements

• At least 10 years in a quota-carrying enterprise SaaS role, with proven success in account management and expansion.
• Consistent record of exceeding targets in SaaS account management and sales roles.
• Strong understanding of cloud and AI-driven technologies and ability to translate complex solutions into clear business value.
• Exceptional communication and executive presence, with the ability to engage technical and non-technical audiences.
• Self-starter with strong business acumen and ability to thrive in a fast-paced, collaborative environment.
• Willingness to travel for client meetings and industry events across North America.

Responsibilities

• Drive revenue growth by identifying, positioning, and closing upsell and cross-sell opportunities across Zenoti add-on solutions and AI-powered products.
• Develop trusted relationships with C-level and senior stakeholders and align Zenoti with customers’ business strategies.
• Build and execute strategic account plans addressing customer objectives, operational challenges, and growth goals.
• Advise customers on business strategy, operational efficiency, customer experience, and expansion across locations and solutions.
• Partner with Customer Success, Product, Marketing, and Services teams to deliver a seamless customer experience.
• Monitor client health and usage metrics, identifying opportunities for optimization and measurable ROI.
• Maintain accurate forecasting, pipeline management, and account documentation in internal systems.
• Track industry trends, competitor activity, and emerging technologies to provide forward-looking guidance to clients.
• Travel for client meetings and industry events across North America.

Benefits

• Opportunity to partner with recognized beauty and wellness brands.
• Opportunity to work at a high-growth, innovative company where work has visible impact.
• A culture that values creativity, customer success, and career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed