Account Manager

MedWiz Pharmacy Career Center • Bardonia, NY

12d • Remote

About The Position

The Account Manager will be responsible for managing relationships with our facilities, ensuring exceptional service delivery, and driving business growth. You will serve as the primary point of contact for our clients, collaborating closely with healthcare providers to optimize medication management and enhance patient care. This is a field role which will require daily local travel and occasional overnight travel. Dependable personal transportation is necessary.

Requirements

• Certified pharmacy tech (or willing to become certified) and minimum of 1 year of experience in account management, preferably in the Long Term Care or healthcare industry; or an equivalent mix of education and experience.
• Ability to handle escalated issues with diplomacy and professionalism a must.
• Intermediate computer proficiency.
• Pharmacy and medication distribution software (EMAR, Medbank, Frameworks preferred)
• Ability to read and interpret documents such as medication documentation, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers or employees of the organization.

Nice To Haves

• Long term care pharmacy experience preferred.

Responsibilities

• Develop and maintain strong relationships with key decision-makers at the facilities, working with facility leadership and floor staff to be the liaison between facility and pharmacy.
• Serve as the main point of contact for assigned accounts, understanding their needs and working with facility and pharmacy to provide quality care to the customer
• Provide support and guidance to facilities in regards to medication therapy and compliance, in collaboration with directors of clinical services and pharmacy operations
• Address client inquiries, concerns, and issues promptly and effectively
• Identify opportunities for expanding services and introducing new products to meet client needs
• Conduct training sessions and educational programs for facility staff on startups, and as requested by the customers. Training on facility and pharmacy systems will be required
• Provide monthly onsite visits and reporting to the facility as part of ongoing customer success and improvement
• Ensure compliance with all relevant laws, regulations, and industry standards
• Collaborate with internal pharmacy teams to ensure seamless coordination of services for clients

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed