Account Manager, Pharma Accounts

RedSail Technologies•Spartanburg, SC

9h•$115,000 - $125,000•Remote

About The Position

As the Account Manager, Pharma Accounts at RedSail Technologies, you will own and grow a portfolio that includes key pharmaceutical accounts. You will build long-term relationships with executive sponsors, key decision-makers, and partner organizations; coordinate complex contracted programs; and align account strategies with each customer’s business priorities. Your primary objectives are to drive strong retention, deliver measurable customer value, support successful renewals, and identify opportunities for sustainable revenue growth across the account portfolio. The ideal candidate demonstrates proactive leadership and a growth mindset, works well in a fast-paced environment, and collaborates effectively across functions. The role serves as the primary point of contact and strategic partner for assigned customer programs. It involves developing account plans, leading executive communications and business reviews, coordinating internal teams to deliver contracted commitments, identifying expansion opportunities, and leading renewals and retention efforts for assigned key and enterprise accounts. The position is remote and may be performed in an approved remote workspace or office setting. Some customer-based travel is required, estimated at up to 20%. Moderate to high stress levels may be experienced. The role uses Microsoft Teams, a computer, printer, and routine office equipment, and requires reliable, consistent internet access. The anticipated base salary range is $115,000–$125,000 annually, with the opportunity for a variable bonus through the compensation program.

Requirements

Bachelor’s degree in business administration, marketing, or a related field.
Proven success managing key, strategic, or enterprise pharmaceutical accounts, including complex customer programs, executive stakeholder relationships, retention, renewals, and revenue growth.
Excellent written, verbal, presentation, and interpersonal skills, including the ability to communicate credibly with executive sponsors, translate complex information into business insights, and influence stakeholders at all levels.
Strong analytical, financial, and problem-solving abilities, with experience using account and program data to evaluate customer value, identify risk, prioritize actions, and support renewal and growth decisions across a portfolio.
Experience working cross-functionally with internal teams to deliver exceptional customer outcomes.
Demonstrated ability to identify and capitalize on business opportunities within existing customer accounts.
Familiarity with pharmaceutical industry trends, regulations, and customer needs.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
Strong negotiation and contract management skills, including experience navigating complex renewals, commercial terms, stakeholder approvals, and competing customer and business priorities while driving mutually beneficial outcomes.
Experience developing strategic account plans, facilitating executive business reviews, managing renewal and opportunity forecasts, and using CRM or account management tools to maintain accurate customer, pipeline, and risk information.
Proficiency in leveraging AI tools to work efficiently in addressing customer and business needs.
Uses independent judgment and discretion based on experience in the position and knowledge of products, equipment, and services.
Good judgment and ethical work values.
Reliable and consistent internet access.

Responsibilities

Cultivate trusted, long-term relationships with executive sponsors, key decision-makers, and operational stakeholders across pharmaceutical accounts.
Understand each customer’s business priorities, organizational structure, and measures of success to support satisfaction, loyalty, and retention.
Serve as the primary point of contact and strategic partner for assigned customer programs.
Develop and maintain account plans documenting customer objectives, stakeholder needs, program commitments, risks, growth opportunities, and priorities.
Establish communication cadences for contracted programs, including monthly performance reporting, quarterly or executive business reviews, escalation updates, and strategic planning discussions.
Translate program data into insights, recommendations, decisions, and account-level action plans.
Coordinate internal teams to deliver contracted commitments, optimize program performance, resolve issues, and achieve customer ROI expectations.
Set owners and timelines, monitor progress, and communicate risks or dependencies that may affect customer outcomes.
Identify, qualify, and advance expansion opportunities within existing key and enterprise accounts.
Maintain visibility into the account opportunity pipeline and collaborate with sales, product, and service partners on value-based growth strategies.
Lead contract renewals by maintaining an accurate renewal forecast, assessing retention risk, documenting customer value, coordinating approvals, and developing negotiation strategies.
Escalate renewal risks early and drive timely actions that support seamless renewals and sustainable revenue growth.