Account Manager - Pharma & Personal Care

Ecolab • Boston, MA

3d • Hybrid

About The Position

The Account Manager position is the perfect blend of opportunities to be part of a small startup business while working within a big global company. This role delivers end-to-end solutions to global customers in the fast-changing Pharmaceutical, Biotechnology, Vaccine Manufacturing, and Health & Beauty industries. The Account Manager will own and grow strategic customer relationships across pharmaceutical, biotechnology, vaccine, personal care, and health and beauty manufacturing. This role combines consultative selling, technical expertise, and account execution to deliver full program cleaning, sanitization, disinfection, and contamination control solutions that help customers improve product quality, safety, compliance, and operational efficiency.

Requirements

• BS/BA degree in engineering, chemistry, biology or related
• 2 years’ experience working in Pharmaceutical or Personal Care manufacturing, or Brewing/Fermentation
• Clean In Place / Clean Out of Place (CIP / COP) operational experience
• Valid driver’s license and acceptable motor vehicle record
• Immigration sponsorship is not available for this position

Nice To Haves

• 2 years’ experience selling into the Pharmaceutical or Personal Care manufacturing
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including C-level executives.
• Experience in delivering client-focused solutions based on customer needs.
• Experience working in or selling into regulated manufacturing environments.
• Excellent listening, negotiation, and presentation skills.
• Excellent verbal and written communications skills.

Responsibilities

• Develop and execute strategic growth plans centered around program selling for new and existing customers.
• Maintain a healthy opportunity pipeline, and use CRM tools to document customer activity, opportunity progress, product forecasting, and account plans.
• Achieve established objectives for revenue growth, customer retention, pipeline creation, new business gains and total value delivered.
• Leverage internal and external networks, industry events, and trade associations to strengthen customer relationships and market knowledge.
• Prepare and deliver compelling, value-based recommendations for total plant programs.
• Travel throughout the assigned geography to support customer needs, account growth, and implementation activities.
• Build and maintain relationships with site-level stakeholders, technical leaders, procurement partners, and decision makers.
• Evaluate customer operations, business priorities, and regulatory requirements to identify improvements related to quality, safety, cost, sustainability, and efficiency.
• Lead discovery conversations and site assessments, translating technical and operational needs into practical, value driven solutions.
• Coordinate implementation plans with customer stakeholders and internal partners, defining priorities, owners, milestones, and measures of success.
• Communicate program progress, business impact, and next-step recommendations through clear presentations, business reviews, and written updates.
• Provide expertise in cleanroom applications, contamination control, cleaning and sanitization, risk mitigation, and GMP-related manufacturing environments.
• Apply working knowledge of CIP and COP systems, cleaning process optimization, troubleshooting, and site-specific manufacturing requirements.

Benefits

• A training program that includes job shadowing, e-learning modules, and customized training, allowing you to learn from subject matter experts with proven success.
• A dynamic, cooperative, and global working environment.
• An attractive salary package with extensive benefits, company vehicle, health insurance, 401k match, paid holidays, and more!
• Opportunities to build broad Life Sciences expertise and pursue future career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level