Account Manager - Pharma & Personal Care

Ecolab Inc. • Boston, OH

11d • $118,600 - $177,800

About The Position

The Account Manager owns and grows strategic customer relationships across pharmaceutical, biotechnology, vaccine, personal care, and health and beauty manufacturing. The role combines consultative selling, technical expertise, and account execution to deliver cleaning, sanitization, disinfection, and contamination control solutions that help customers improve product quality, safety, compliance, and operational efficiency.

The Account Manager develops strategic account growth plans, expands new business, maintains an opportunity pipeline, and works with customer stakeholders and internal partners to implement and evaluate programs. The position also provides technical guidance on cleanroom applications, contamination control, cleaning and sanitization, risk mitigation, GMP-related manufacturing environments, and CIP/COP systems. Travel throughout the assigned geography is required to support customers, account growth, and implementation activities.

Ecolab Life Sciences provides cleaning and disinfection solutions and technical expertise for pharmaceutical, personal care, and cosmetics industries. The company describes the role as offering training, a cooperative global work environment, a salary package with benefits and a company vehicle, and opportunities for career growth. Compensation is $118,600–$177,800, including base pay and target incentive based on performance and plan terms.

Requirements

• Bachelor's degree in engineering, chemistry, biology, or a related field.
• At least 2 years of experience working in pharmaceutical or personal care manufacturing, or brewing/fermentation.
• Clean In Place / Clean Out of Place (CIP/COP) operational experience.
• Valid driver's license and acceptable motor vehicle record.

Nice To Haves

• At least 2 years of experience selling into pharmaceutical or personal care manufacturing.
• Ability to communicate, present, and influence credibly and effectively at all organizational levels, including C-level executives.
• Experience delivering client-focused solutions based on customer needs.
• Experience working in or selling into regulated manufacturing environments.
• Excellent listening, negotiation, and presentation skills.
• Excellent verbal and written communication skills.

Responsibilities

• Develop and execute strategic growth plans centered on program selling for new and existing customers.
• Maintain a healthy opportunity pipeline and use CRM tools to document customer activity, opportunity progress, product forecasting, and account plans.
• Achieve objectives for revenue growth, customer retention, pipeline creation, new business gains, and total value delivered.
• Use internal and external networks, industry events, and trade associations to strengthen customer relationships and market knowledge.
• Prepare and deliver value-based recommendations for total plant programs.
• Travel throughout the assigned geography to support customer needs, account growth, and implementation activities.
• Build and maintain relationships with site-level stakeholders, technical leaders, procurement partners, and decision makers.
• Evaluate customer operations, business priorities, and regulatory requirements to identify improvements in quality, safety, cost, sustainability, and efficiency.
• Lead discovery conversations and site assessments, translating technical and operational needs into practical solutions.
• Coordinate implementation plans with customer stakeholders and internal partners, defining priorities, owners, milestones, and measures of success.
• Communicate program progress, business impact, and next-step recommendations through presentations, business reviews, and written updates.
• Provide expertise in cleanroom applications, contamination control, cleaning and sanitization, risk mitigation, and GMP-related manufacturing environments.
• Apply working knowledge of CIP and COP systems, cleaning process optimization, troubleshooting, and site-specific manufacturing requirements.

Benefits

• Training program including job shadowing, e-learning modules, and customized training.
• Dynamic, cooperative, and global working environment.
• Attractive salary package with extensive benefits.
• Company vehicle.
• Health insurance.
• 401(k) match.
• Paid holidays.
• Opportunities to build Life Sciences expertise and pursue future career growth.
• Comprehensive, market-competitive benefits for associates and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level