Account Manager
About The Position
CaptionCall is seeking a caring, customer-service-oriented Account Manager who is passionate about helping people with hearing loss communicate. The role promotes the CaptionCall phone and service by visiting existing and recruiting new healthcare professionals, demonstrating the product, explaining its benefits, generating leads, and building and managing Provider Accounts. This is a full-time position with potential for career growth and advancement. The role has no supervisory responsibilities and requires 25–50% travel. The Account Manager has access to highly confidential information relating to CaptionCall/Sorenson employees, customers, and technologies and must maintain that information in strict confidence. Sorenson Communications is an equal opportunity employer and is committed to diversity, equity, inclusion, and accessibility.
Requirements
- High school diploma or GED.
- Provide excellent customer service.
- Meet or exceed Account Manager expectations and department goals.
- Work evenings and weekends as needed.
- Drive and travel by air as needed.
- Tailor interactions to the individual needs of healthcare professionals.
- Present clearly and comfortably to large and small groups.
- Adapt to different sales situations and environments.
- Be reliable, organized, punctual, and able to work independently.
- Communicate effectively in English through reading, writing, speaking, and listening.
- Outside sales or similar experience.
- Basic computer knowledge and experience.
- Maintain a valid driver license and a good driving record.
- Have a reliable, licensed, insured vehicle available at all times.
- Have a PC (not a Mac) and high-speed internet connection for essential job duties.
- Be able to walk, bend, crawl, kneel, lift, and move furniture as needed.
- Maintain confidential information in strict confidence.
Nice To Haves
- Familiarity with assistive devices for people with hearing impairment.
- Experience working with senior citizens.
Responsibilities
- Generate leads by demonstrating the CaptionCall phone and service to eligible users, Hearing Healthcare Providers, or Senior Community Administrators.
- Manage a territory through in-person interactions, presentations, events, and direct sales methodologies.
- When assigned, work with Hearing Care Professionals on the patient certification and referral process.
- Represent CaptionCall at events as assigned.
- Adhere to company compliance policies.
- Use the company CRM to log daily activities.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
