Account Manager

Onyx Coffee

38d•$60,000 - $90,000•Remote

About The Position

The Account Manager will own and grow a portfolio of specialty coffee roasters, beginning with a book at roughly half capacity and taking it to full capacity within 6–9 months. The role includes cold outreach to prospective customers, account growth, renewals, upselling, and new account development. The Account Manager will manage customer relationships, meet monthly bag targets while protecting margins, and maintain accurate customer and sales records using HubSpot and other tools. The position is US remote or based in Bellingham, Washington, with occasional travel of 25–40% for customer meetings, events, and origin trips. A passport is required. The role follows regular business hours, with occasional evening or weekend work around peak seasons and travel.

Requirements

Experience managing accounts or selling.
Clear written and verbal communication skills and comfort with sales conversations.
Comfort working with numbers, CRM systems, Airtables, and Google Workspace.
A careful and accurate approach, including double-checking work before making commitments.
A passport for occasional travel.

Nice To Haves

Experience in specialty coffee or a related industry.
Strong knowledge of green coffee.
Experience with coffee from Guatemala and Peru.
Experience with HubSpot.

Responsibilities

Own customer relationships and drive growth through renewals, upselling, and new accounts.
Conduct cold outreach to prospective customers.
Track and meet monthly bag targets while protecting margins, including accurate pricing, carry charges, and contracts.
Serve as the main point of contact for customers, solving problems, keeping roasters informed, and building trust.
Use HubSpot and sales tools to maintain clean records and make data-grounded decisions.
Travel occasionally for customer meetings, events, and origin trips.