Account Manager

MediaNews Group•Denver, CO

2d•Remote

About The Position

The Account Manager manages day-to-day client relationships from onboarding through upsells and renewals, serving as the primary point of contact and strategic partner throughout the campaign lifecycle. The role is responsible for client satisfaction, retention, revenue growth, and operational excellence, ensuring communication, timelines, and deliverables meet Adtaxi standards. Account Managers work cross-functionally to keep projects on track, identify risks early, and maintain client confidence. This is a remote position, and candidates must reside in CO, FL, MA, MN, OH, PA, or TX.

Requirements

Exceptional professional, concise communication skills and a client-first tone.
Strong organizational ability and rigorous attention to detail.
Ability to manage timelines, dependencies, and multiple ongoing projects.
Proactive problem-solving, sound judgment, and ability to flag risks early.
Skill in managing cross-functional workflows and ensuring accountability.
Advanced knowledge of digital advertising concepts and campaign structures, including Programmatic, Search, and Social, and platforms such as Programmatic, Google Ads, and Meta Ads.
Comfort working and presenting in a high-pressure sales environment.
High emotional intelligence and ability to maintain trust, calm, and credibility in client interactions.
Experience leading client communications, meetings, and project flow.
Prior use of CRMs such as Salesforce, reporting dashboards, and task or project management tools.
Proficiency in Google Analytics and Google Ads.
Familiarity with G Suite and Microsoft Suite, including Google Sheets, Excel, and Docs, and standard digital reporting tools.
2–4 years of account management experience in the digital marketing industry.
Bachelor's degree or equivalent experience.
Must reside in CO, FL, MA, MN, OH, PA, or TX.
Must be willing to submit to and pass the required pre-employment background checks.

Responsibilities

Serve as the client's main point of contact, lead internal and external communication and meetings, and follow through on action items.
Retain and grow revenue through preparedness, accuracy, a proactive mindset, and superior customer service.
Maintain a clear communication cadence, monitor client sentiment, and surface potential retention risks.
Prepare for onboarding by reviewing client briefs, insertion orders, goals, budgets, and timelines, and setting up internal tasks, timelines, folders, and notes.
Lead and coordinate onboarding calls, defining expectations and responsibilities.
Coordinate kickoff with Strategists, Sales, Creative, and Operations, and deliver necessary assets such as packets, recap emails, timelines, and launch confirmations.
Manage client communications and meeting cadences, document interactions, and maintain organized client folders and project documentation.
Prepare meeting agendas, review Account Reviews internally, and proof client-facing documents for clarity and accuracy.
Serve as the central communication point between clients, Strategists, and Operations, ensuring Strategists have clear tasks and accurate notes.
Monitor weekly campaign pacing, flag risks such as under-delivery, tracking issues, and inventory concerns, and track approvals and dependencies.
Continually improve product knowledge, communication, documentation, and leadership skills.
Demonstrate ownership, accountability, and problem-solving by attending training and participating in discussions and audits.