Account Manager - Wholesale - Medium to Enterprise Partners - Hybrid Preferred

DISTRICT PHOTO INC•College Park, MD

14d•Hybrid

About The Position

District Photo is seeking an experienced, revenue-growth-minded Account Manager to own and grow medium-to-enterprise wholesale partner relationships. The role drives partner revenue, exceeds quota, expands existing accounts, and acquires new partners. It manages the full partner lifecycle—from prospecting and onboarding to growth, performance, and retention—while coordinating with Sales Operations, Customer Service, Marketing, and plant teams, including production, fulfillment, quality, and logistics. The Account Manager develops partner strategies and account plans, leads sales activity and business reviews, negotiates agreements and pricing, and supports onboarding of partners, products, and integrations. The role also oversees partner requests and portal administration, supports operational and technical issue resolution, coordinates customer-service escalations, and provides performance reporting and forecasts. Print industry experience, particularly in commercial printing, photo products, personalized products, or print-on-demand, is strongly encouraged. The position is in the Customer Experience department and reports to the Director, Customer Experience. It is classified as exempt. The work environment is a standard office environment; remote or hybrid arrangements may apply. The role involves extended computer-based work, video conferencing, periodic travel to partner sites, key account meetings, and trade events, and managing email, Slack, phone, and CRM simultaneously.

Requirements

3–5 years of account management or business development experience.
Proficiency with CRM platforms such as Salesforce or HubSpot, workflow tools, and Microsoft Office.
Strong communication skills, including the ability to present to partners and internal leadership.
Analytical ability to interpret sales data, forecasts, and performance metrics.
Strong organization and attention to detail, with the ability to balance key accounts and a broader portfolio in a fast-paced environment.
Ability to collaborate effectively across departments.
Bachelor’s degree in Business, Marketing, Communications, Print, or a related field is preferred.

Nice To Haves

Enterprise or large retail account experience, including pricing and contract negotiations.
Print, photo, or personalized products experience, including familiarity with product specifications and production workflows.
White-label or channel-partner experience.
Commercial printing, photo products, personalized products, or print-on-demand industry experience.

Responsibilities

Own wholesale partner relationships and growth strategies, building connections at multiple levels, including partner leadership.
Develop and execute annual account plans for key partners; lead sales calls, workshops, and quarterly business reviews, and drive follow-up actions to completion.
Lead onboarding for new partners and new-to-partner SKUs, managing timelines, testing, blockers, and readiness for on-time launch.
Prepare proposals, contracts, presentations, and RFP responses.
Act as the contract subject matter expert for partner agreements and renewals; negotiate terms, monitor SLA compliance, and escalate risks.
Manage partner requests through DPI workflow tools, coordinating internal teams and providing updates through completion.
Meet or exceed quota through partner relationships, accurate forecasting, and disciplined account-plan execution.
Build a new-business pipeline by identifying prospects, leading the sales process, defining solutions, negotiating terms, and onboarding partners.
Maintain accurate CRM records, opportunity stages, and partner communications.
Audit partner forecasts before submission; communicate demand, promotions, risks, and opportunities to planning and sales leadership, and coordinate with production and supply chain on peak-season capacity, inventory, and cutoffs.
Sell within approved pricing and margin guidelines; lead price reviews and cost-change discussions, including materials, shipping, and tariffs.
Drive partner promotions and incentive offers, and use samples, sell sheets, partner programs, and sales tools to generate incremental revenue.
Use competitive insight, LinkedIn, and social platforms to identify gaps, differentiate District Photo, and win new opportunities.
Oversee API and other integrations, coordinating stakeholders and timelines for stable, on-time launches.
Support partners and store owners with setup and troubleshooting, and advocate internally to resolve technical and system issues.
Direct external partner portal administration and updates, including Walmart, PPAI/Sage, and Printify portals.
Monitor scorecards and vendor requirements; lead corrective actions to minimize chargebacks and work with Finance on invoice disputes, deductions, and payment issues.
Submit new product and partner requests through DPI workflow tools for tracking and timely execution.
Support partners with shipping strategy, timelines, and exceptions.
Coordinate with Customer Service to monitor inquiries and manage escalations involving order or quality issues requiring partner coordination.
Stay informed about refunds, remakes, and returns to support partner communications; operational handling remains with Customer Service.
Proactively notify partners of inventory outages or omitted components and offer alternatives to prevent fulfillment disruptions.
Lead partner communications about announcements, outages, routing changes, price changes, and production updates.
Provide account performance reporting on sales trends, product performance, and operational insights, using data to identify risks and growth opportunities.
Provide internal updates through weekly activity reports, CRM, one-on-ones, business reviews, and ad hoc requests.