Account Manager Security

Allied Universal • Colorado City, TX

3d

About The Position

Allied Universal is hiring an Account Manager to lead daily security operations and help ensure the safety and well-being of the people and places under the team’s protection. The Account Manager guides, develops, and motivates security officers and supervisors, maintains strong client relationships, and supports high-quality service and operational excellence.

The role includes using AI-powered technology to schedule officers in line with client contract hours while minimizing unbilled overtime. The Account Manager also oversees hiring, coaching, payroll, performance, employee relations, training, safety, site standards, and inventory of uniforms, equipment, and other supplies. This position responds to escalated security incidents and emergencies, coordinating with clients and internal teams.

Requirements

• High school diploma or equivalent.
• Meet any licensing requirements imposed by state or local laws and regulations; licensing may be required before employment.
• Valid driver’s license if driving a company vehicle or personal vehicle while conducting business.
• At least two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
• Proficiency in web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen and ability to manage staffing levels, minimize non-billed overtime, manage turnover costs, and control inventory-related costs.
• Planning and organizing skills.

Nice To Haves

• College degree in Business Administration or a law enforcement-related field.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, or scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduate of a certified public safety academy, such as Law Enforcement, Firefighter/Paramedic, or Corrections Officer.

Responsibilities

• Manage officer scheduling with AI-powered technology to meet client contract hours and minimize unbilled overtime.
• Hire, coach, and manage security officers and supervisors, overseeing payroll, performance, and employee relations.
• Serve as the primary client contact and ensure high-quality service that protects people and property.
• Respond professionally to escalated issues and security emergencies, coordinating with clients and internal teams.
• Oversee training, safety, site operational standards, and inventory of uniforms, equipment, and other essential supplies.

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan, and disability insurance.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Career advancement opportunities within a global security services company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED