Account Manager

Down to Earth•Vero Beach, FL

3d•Onsite

About The Position

Down to Earth is seeking a Maintenance Account Manager to manage and grow long-term landscape maintenance relationships. The role is responsible for consistent service delivery, customer satisfaction, and contract retention, acting as the primary liaison between clients and field operations. The position proactively manages accounts to meet contract expectations, resolve issues, and identify opportunities to enhance service value and recurring revenue in a field-based service environment. The role serves commercial, HOA, or municipal landscape maintenance clients and coordinates closely with branch leadership, field supervisors, operations teams, and sales and enhancement teams. It also supervises the operations team supporting the client portfolio and helps hire, retain, and develop talent. The employer describes itself as a Florida landscape development, maintenance, and enhancement services company with more than 1,200 employees across 12 locations.

Requirements

Bachelor’s degree in landscape management, horticulture, business, or a related field preferred; equivalent experience considered.
3–5 years of experience in account management, customer service, or operations within a service-based industry.
Strong customer service mindset and ability to manage multiple client relationships effectively.
Working knowledge of landscape maintenance practices, service standards, and seasonal requirements.
Excellent written and verbal communication skills.
Strong organizational, problem-solving, and follow-up skills.
Proficiency with CRM systems, Microsoft Office, and basic reporting tools.
Ability to work outside during the summer months.
Valid Florida Driver’s License and ability to pass an MVR check.

Nice To Haves

Experience in commercial landscape maintenance or property services.
Familiarity with recurring service contracts and long-term account management.
Ability to work closely with field crews, supervisors, and branch leadership.
Understanding of service KPIs, quality metrics, and customer satisfaction drivers.
Bilingual in English and Spanish is a plus.
Proven ability to retain accounts and support organic revenue growth through strong relationships.
Minimum 5 years of account management experience in a service industry.
Minimum 2 years of leadership experience.

Responsibilities

Serve as the primary point of contact for assigned landscape maintenance accounts, including commercial, HOA, or municipal clients.
Build and maintain client relationships through regular communication, site visits, and proactive service management.
Ensure services meet contract specifications, schedules, and quality standards.
Conduct routine property inspections and service reviews, document findings, and coordinate corrective actions with operations teams.
Respond promptly and professionally to client inquiries, concerns, and service requests.
Coordinate with branch leadership and field supervisors to align expectations, schedules, and crew performance.
Support contract renewals by demonstrating value, addressing performance concerns, and maintaining customer relationships.
Identify opportunities for service enhancements or scope adjustments in partnership with sales and enhancement teams.
Maintain accurate account documentation, inspection reports, and client communications in CRM or internal systems.
Support client onboarding and a smooth transition from sales to ongoing maintenance service.
Present value-added enhancement proposals to customers.
Supervise the operations team that supports the client portfolio.
Proactively identify, hire, retain, and develop top talent.
Perform other tasks as assigned.