Account Manager

ComPsych Corporation • ,

4d • $70,000 - $85,000

About The Position

The Account Manager manages a diverse portfolio of customers and is responsible for successful delivery of ComPsych’s global employee assistance, behavioral health, wellness, and work-life services. The role uses relationship-management skills to strengthen the customer experience and collaborates with internal partners to ensure effective service delivery.

Requirements

• Bachelor of Science or Bachelor of Arts degree required.
• Account management experience required.
• Proven track record of successfully selling additional service lines to current customers.
• Stable work history required.
• Computer literacy in Microsoft Office Suite required.
• Ability to travel up to 25% of the time, including travel to meet new and existing customers and attend the Annual Kick-Off.
• Self-starter with the ability to multitask and work autonomously.
• Excellent organizational and project management skills.
• Effective interpersonal and communication skills.
• Consistent and reliable high-speed internet and a workspace free from distraction, disruption, or noise.
• Ability to be present on camera during work-related trainings, meetings, and events.
• Ability to sit or stand at a desk for prolonged periods while working on a computer.

Nice To Haves

• Experience working in insurance, benefits, healthcare, or human resources-related services.

Responsibilities

• Manage the overall customer satisfaction and profitability of assigned customers.
• Develop a thorough understanding of customers’ businesses, human capital needs, and benefits concerns.
• Position ComPsych’s value proposition and solutions to address customer needs.
• Retain and grow the assigned book of business by meeting customer satisfaction ratings and identifying upsell opportunities.
• Implement and manage customer program delivery, including communication strategies, customer training, issue resolution, and utilization reporting.
• Build strong working relationships with ComPsych business leaders and team members.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level