Account Manager

Cyera•San Francisco, CA

3d•$100,000 - $150,000•Remote

About The Position

Cyera is hiring an experienced Account Manager to own renewal execution for a book of enterprise customers. This foundational role is part of a newly built renewals team within Customer Experience and reports to the Senior Director, Global Renewals. The Account Manager drives renewals from early planning through on-time closure, owns renewal forecasting and visibility, and works closely with the Account Team. Renewals owns the renewal process, forecast, and early risk detection, while the Account Executive remains accountable for commercial outcomes and the customer relationship. The role partners with Customer Success, Deal Desk, Legal, Finance, Sales Operations, and Sales, and helps define renewals playbooks, handoffs, and reporting.

Requirements

At least 5 years of experience in renewals, account management, customer success, or sales/revenue operations, with direct ownership of a renewal-rate or retention number.
Experience managing enterprise renewals, including multi-year contracts, executive stakeholders, and customers across regions and time zones.
Strong experience in cybersecurity, data security, cloud security, or AI, with the ability to discuss customer value, adoption, and risk credibly with security and data leaders.
Experience negotiating or supporting complex enterprise contracts, including working with Legal on redlines and Finance on pricing approvals.
Ability to partner with Sales in a model where renewals execution is separate from commercial deal ownership.
Strong forecasting skills and fluency in Salesforce and CPQ/CLM tools, with the analytical ability to turn data into clear recommendations.
Experience improving processes, dashboards, or reporting with measurable impact, and comfort creating visibility when tooling falls short.
Executive presence and excellent cross-functional communication skills.
Ability to travel approximately 25%.

Nice To Haves

Experience with Clari, Ironclad, Gainsight, or similar tools.
Experience using AI tools to improve forecasting and workflows.
Located in the West Coast or Central time zones; candidates anywhere in the US are considered.

Responsibilities

Drive end-to-end renewals for an assigned enterprise book, from early planning through quoting, contracting, negotiation support, and on-time close, including multi-year terms, co-terming, pricing uplifts, and partner, reseller, and marketplace renewals.
Deliver against cohort renewal rate, on-time renewal performance, and forecast accuracy KPIs.
Maintain accurate renewal forecasts and visibility into renewal stages and quote status from kickoff through signature, and report regularly to leadership.
Forecast renewal risks promptly so retention plans can be developed well in advance.
Own execution of save plans for at-risk customers alongside Sales and Customer Success.
Partner with Sales and Customer Success on renewal strategy, pricing, and negotiation, and support executive conversations on large accounts.
Analyze renewal and churn trends and share insights with Product, Customer Success, and go-to-market teams.
Coordinate clear handoffs across Renewals, Sales, Customer Success, Legal, and Deal Desk.
Work with Finance and Sales Operations to streamline approvals and paperwork and improve CRM data quality.
Build renewal playbooks, account plans, workflows, dashboards, and reporting to shorten cycle time and reduce manual work.