Account Manager

Blue Cross and Blue Shield of Kansas City•Baltimore, MO

About The Position

The Account Manager ensures document support and completion for mid- and large-group sales and builds and maintains external broker relationships. The role supports retention, renewals, customer and broker service, and onboarding and adoption of Blue KC products and services. The Account Manager works with Customer Success Managers and department leadership to align on group and broker needs, develop customer service plans, and carry out strategies set by Sales Leadership.

Requirements

Bachelor’s degree in business, marketing, communications, or another relevant academic discipline, or an equivalent combination of education and experience.
Three years of related experience in health insurance sales or retention, or equivalent experience in account management for employer groups.
Must possess a State Life/Health Insurance license in both Missouri and Kansas, or be able to obtain one within 60 days of hire.

Responsibilities

Ensure proper execution of retention goals.
Answer and resolve broker and group inquiries, including billing, claims, and membership services, in a timely manner.
Execute renewal documents and support renewal activities and processes accurately and on time.
Build and maintain customer, broker, and consultant relationships.
Assist Customer Success Managers and department leadership with onboarding and adoption of Blue KC products and services.
Collaborate with Customer Success Managers and department leadership to align on group and broker needs.
Collaborate with Customer Success Managers to develop and implement customer service plans.
Execute strategies set forth by Sales Leadership.