Account Manager Transportation

CR England•Front Royal, VA

About The Position

The Account Manager oversees day-to-day customer accounts, including the management of drivers, customer service personnel, and office personnel. The role is accountable for metrics defined by customer contracts and company expectations, including safety, on-time delivery, utilization, asset management, growth, and efficiency. The Account Manager is responsible for providing superior customer service and efficient logistics solutions, developing customer relationships, and growing dedicated and third-party business profitably. The position includes budget preparation, profit-and-loss responsibility, financial oversight, forecasting, and reporting. It also involves leading and developing employees, managing asset utilization, and implementing cost-reduction measures. The role may require work at a customer location, occasional travel by air or car, and the ability to work extended hours, including weekends, holidays, and evening or night shifts as needed. The work environment can involve frequent interruptions and changing priorities, and may require handling requests by phone and in person while completing other tasks.

Requirements

10 years of logistics and/or transportation leadership experience.
More than 7 years directing operations with at least $75 million in annual revenue.
Experience managing multiple client locations.
Experience managing multiple direct reports.
High school diploma or GED.
Ability to work extended hours, including weekends, holidays, and evening or night shifts as necessary.
Ability to work on multiple assignments amid frequent interruptions, changes, and delays, while remaining focused, effective, efficient, and professional.
Ability to handle incoming requests for assistance by phone and in person while working on other tasks.
Ability to communicate in English through speaking, writing, and reading.
Ability to hear normal speaking levels and receive detailed oral information, with or without correction.
Ability to sit at a desk for extended periods and work with computer equipment.
Ability to kneel, stoop, bend, push, lift, carry, and move objects weighing up to 25 pounds.
Ability to see sufficiently, with or without correction, to prepare and analyze data and figures, view a computer terminal, and read extensively.
Ability to travel occasionally by air or car.

Nice To Haves

Four-year degree in a related field, or equivalent on-the-job work experience.
Transportation industry experience.
Knowledge of programs used in the industry.

Responsibilities

Exceed dedicated customers’ expectations by providing superior service and creative, efficient logistics solutions while developing and enhancing business relationships.
Grow dedicated business profitably through existing C.R. England customers and non-dedicated business, and increase third-party revenue generation.
Prepare budgets and maintain profit-and-loss responsibility.
Prepare and analyze monthly account profit-and-loss forecasts, reconcile actual results with forecasts, and research data to ensure accuracy.
Provide financial oversight of assigned operations.
Manage internal administrative functions and reporting requirements for senior management and external customers.
Lead and develop employees by fostering a positive work environment, communicating consistently, promoting accountability, and recognizing superior results.
Manage asset utilization to maximize efficiency in response to customer needs.
Implement cost-reduction measures to maximize profitability and minimize costs.
Meet customer contract and company performance expectations for safety, on-time delivery, utilization, asset management, growth, and efficiency.
Follow customer rules and requirements when working at customer locations.