Account Manager Transportation

C.R. England•Winchester, VA

2d•$70,000 - $80,000

About The Position

The Account Manager oversees day-to-day customer accounts, including management of drivers, customer service, and office personnel. The role is accountable for metrics set by customer contracts and company expectations, including safety, on-time delivery, utilization, asset management, growth, and efficiency. The Account Manager is responsible for exceeding dedicated customers’ expectations through superior service, efficient logistics solutions, and strong business relationships. The position also focuses on profitable growth across dedicated business, existing and non-dedicated customers, and third-party revenue. It includes budget preparation, profit-and-loss responsibility, financial oversight of assigned operations, monthly forecasting and reconciliation, and internal and external reporting. The role leads and develops employees by fostering a positive work environment, communicating consistently, promoting accountability, and recognizing results. It also manages asset utilization and implements cost-reduction measures to improve profitability. The position is based in Front Royal, Virginia, with occasional travel by air or car and possible work at customer locations.

Requirements

At least 10 years of logistics and/or transportation leadership experience.
More than 7 years directing operations with at least $75 million in annual revenue.
Experience managing multiple client locations.
Experience managing multiple direct reports.
High school diploma or GED.
Ability to work extended hours, including weekends, holidays, and various shifts as necessary.
Ability to communicate in English through speaking, writing, and reading.
Ability to hear, with or without correction, sufficiently for oral communication and meetings.
Ability to sit at a desk for extended periods and work with computer equipment.
Ability to perform kneeling, stooping, bending, pushing, lifting, carrying, and moving objects weighing up to 25 pounds.
Ability to maintain visual acuity, with or without correction, to analyze data, view computer terminals, and read extensively.
Ability to manage multiple assignments, interruptions, changes, and delays while remaining focused and professional.

Nice To Haves

Four-year degree in a related field or equivalent on-the-job work experience.
Transportation industry experience.
Knowledge of industry-used programs.

Responsibilities

Oversee day-to-day customer accounts, including drivers, customer service, and office personnel.
Meet customer contract and company metrics for safety, on-time delivery, utilization, asset management, growth, and efficiency.
Exceed dedicated customers’ expectations by providing superior service and creative, efficient logistics solutions while developing business relationships.
Grow dedicated business profitably through existing customers and non-dedicated business, and increase third-party revenue.
Prepare budgets and maintain profit-and-loss responsibility.
Prepare and analyze monthly account P&L forecasts, reconcile actual results with forecasts, and research data for accuracy.
Provide financial oversight of assigned operations.
Manage administrative functions and reporting requirements for senior management and external customers.
Lead and develop employees through communication, accountability, a positive work environment, and recognition of strong results.
Manage asset utilization to maximize efficiency in response to customer needs.
Implement cost-reduction measures to maximize profitability and minimize costs.
Handle multiple assignments and incoming requests while maintaining focus, efficiency, and professionalism.
Follow customer rules and requirements when working at customer locations.