Account Manager

Innomark Communications • West Chester, OH

5d

About The Position

The Account Manager manages and oversees the fulfillment order process for clients and their online catalogs. The role coordinates fulfillment activities across Sales, Customer Service, supervisory staff in other departments, and warehouse personnel to support accurate, efficient order processing and delivery.

Requirements

• High school diploma or equivalent.
• At least two years of related experience.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time-management skills and a proven ability to meet deadlines.
• Ability to prioritize tasks and delegate them when appropriate.
• Ability to function well in a fast-paced and at times stressful environment.
• Proficiency with Microsoft Office Suite or related software.

Responsibilities

• Liaise between Sales and Customer Service regarding ship dates, inventory levels, order placement, Bills of Lading, and pack slips.
• Coordinate regularly with supervisory staff in other departments to support departmental effectiveness and efficiency and meet deadlines.
• Fulfill new store orders, daily orders, and rush orders.
• Run weekly SQL reports covering low inventory levels, current inventory quantities, inventory usage, backorders, and related information.
• Provide clients with tracking numbers after orders have been picked or shipped in the system.
• Assist warehouse personnel with fulfillment work when needed.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED