Account Manager

IMA • New York, NY

3d

About The Position

IMA is a creative agency working across advertising, media, packaging and retail activations. The Account Manager builds strong client relationships and helps deliver effective creative work across a range of projects. The role involves understanding client needs, managing day-to-day communications, and coordinating creative, production and other agency teams to keep projects on brief, on budget and on schedule. A thoughtful, collaborative approach supports a positive client experience and work that meets creative and commercial objectives.

The role offers opportunities to work with a range of brands on creative projects, collaborate with agency disciplines, contribute to clients’ business goals, and develop account management skills in a supportive team environment.

Requirements

• Experience in account management or client services.
• Strong relationship-building and communication skills, with confidence working effectively with clients and colleagues at different levels.
• Excellent organisation and project management skills, including the ability to manage multiple priorities, meet deadlines and keep projects on track.
• Understanding of creative project workflows, from briefing and development through production and delivery.
• Strong attention to detail and accurate documentation.
• Commercial awareness and experience managing budgets, estimates and scope.
• A proactive, solutions-focused approach when priorities change.

Nice To Haves

• Experience in a creative, marketing, advertising or media agency.

Responsibilities

• Manage day-to-day client relationships, respond to requests and communicate project updates clearly and professionally.
• Coordinate projects from brief through delivery, ensuring objectives, timelines, budgets and deliverables are understood and agreed.
• Work with creative, production and account colleagues to develop solutions that meet client needs and maintain high standards of work.
• Prepare and manage briefs, timelines, estimates, status reports and other project documentation.
• Monitor project budgets and schedules, flag risks or changes early, and help resolve issues constructively.
• Gather client feedback, manage approvals and support the delivery of final assets.
• Strengthen client relationships, improve ways of working and contribute to account growth.

Benefits

• Opportunity to work with a range of brands on impactful creative projects.
• Collaborative environment where ideas are shared, developed and brought to life together.
• Opportunity to build trusted relationships with clients and contribute to their business goals.
• Exposure to a broad mix of agency disciplines, including advertising, media, packaging and retail activations.
• Supportive team with opportunities to learn, grow and develop account management skills.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed