Account Manager (US)

FreeWill

3d • $86,000 - $96,000 • Remote

About The Position

FreeWill is seeking an Account Manager to join the Partner Success team to play an integral role in accelerating our work supporting nonprofits (large and small) across the country. This is a full-time remote position. The offers for this role will be in the range of $115,000-$128,000 OTE inclusive of a base salary of $86,000-$96,000 and equity.

FreeWill is an award-winning, social-good startup that has partnered with 2,400+ nonprofits who support our mission while generating $14B in gift commitments for nonprofits since we were founded in 2017. We’ve been featured in the New York Times, Forbes, Oprah’s magazine, and our co-CEOs have even been named to Town & Country’s “Top 50 Philanthropists” list. All of this is because we’ve figured out how to make some powerful (but complicated!) ways to donate much easier and more accessible. Our products make things easier for the donors who want to change the world and for nonprofits doing heroic work around the planet. We partner with nonprofits of all sizes to diversify fundraising across individual and institutional giving, from legacy gifts and tax-smart donations to foundation, corporate, and government grants.

In the last 9 years, we’ve grown from 5 people to 200+ (all smart, tenacious, and kind), and continue to grow. We’d love to have you be a part of this adventure. We were named a "Most Loved Workplace" by both Newsweek and Best Practice Institute and the 2025 Most Loved Workplaces® for Diversity by the Best Practice Institute. In 2026, we were named as one of Forbes' Best Startup Employers.

Curious about company culture and management at FreeWill? Check out the 2025 Best Manager Ever podcast featuring Anthony Sottile, FreeWill's VP of Partner Success on either Spotify or Apple.

Requirements

• 2+ years experience working on a SaaS customer success team, managing clients, and handling negotiations and/or in the nonprofit fundraising space is strongly preferred
• Superior written and verbal communication skills and fine-tuned attention to detail
• Strong organizational skills and comfort working precisely within CRM and sales tools
• Intellectual curiosity that drives a willingness to learn and take on projects outside area of primary expertise, with a strong bias toward follow-through
• Strong decision-making skills paired with a collaborative mindset, balancing autonomous action with timely team alignment
• Comfortable operating with ambiguity and navigating nuances to make sound decisions
• Embodies FreeWill's values of focus, joy, kindness, and courage in day-to-day work

Responsibilities

• Ensure nonprofit organizations want to continue working with us term over term (annual subscriptions)
• Identify opportunities to expand partnerships to include other FreeWill fundraising tools and add value to partnerships
• Create warm, dynamic relationships with our partners and ensure they feel cared for
• Identify challenges internally and externally and proactively address problems
• Ensure tactics and processes are scalable as our team and partnerships grow
• Understand and communicate partner needs to the team internally
• Lead renewal and upsell meetings and other communications with partners while prioritizing partner goals
• Build strong relationships internally with Partner Success Strategists to understand partner journey up to point of renewal
• Creatively make and pitch renewal and expansion plans based on individual partner needs, owning each deal well ahead of key deadlines and getting ahead of problems before they surface
• Work across the company to represent nonprofit partner needs and help shape how FreeWill builds and delivers value
• Communicate with partners about new FreeWill developments and proactively offer value
• Follow and continuously improve our renewals and upsells project management system, keeping CRM records accurate to support reliable scheduling and forecasting
• Surface feedback, latest customer success techniques and trends to the broader team

Benefits

• Work from home
• Flexible Paid Time Off policy. We trust staff to manage their own schedules and take the time off you need to be your best, as long as your work is on track. We recommend staff take a minimum of three weeks annually
• Flexible hours
• Competitive salary
• Commuter benefits
• Company stock options
• 401k
• Medical/Dental/Vision (some single coverage medical plans are 100% employer paid, subsidized rates for spousal, parent-child, and family coverage)
• Short-term and long-term disability insurance
• Life and AD&D insurance
• Free One Medical membership
• Paid parental leave for all parents

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed